Senior Application Analyst

Langham Recruitment; Doncaster; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

2–3 days in Doncaster office

Job summary

Langham Recruitment is assisting a client in Doncaster to recruit a Senior Applications Analyst for a construction-focused organisation. The role is hybrid, with 2–3 days in the Doncaster office and flexible salary based on experience.

You will own a portfolio of business applications, provide 2nd-line support, coordinate with third-party suppliers, and drive improvements across the application landscape. Experience with ERP systems and COINS is beneficial.

Qualifications

• Strong experience in business applications, ERP or application support.
• Experience with construction or built environment sectors.
• 2nd-line application support and issue resolution.
• Requirements gathering and translating business needs into solutions.
• UAT, regression and functional testing.
• User training and documenting knowledge materials.

Responsibilities

• Act as the subject matter expert for a portfolio of business applications.
• Provide 2nd-line application support in line with SLAs.
• Investigate and resolve issues with third-party suppliers.
• Manage relationships with application providers and review calls.
• Identify opportunities to improve processes and feature usage.
• Lead enhancements and minor changes to applications.
• Support configuration and changes.
• Plan and execute UAT and testing activities.
• Provide go-live and post-implementation support.
• Monitor availability and performance of applications.
• Maintain application documentation and training materials.
• Deliver regional user support visits and workshops.

Skills

2nd-line support

ERP systems

Application analysis

Stakeholder engagement

UAT testing

COINS (beneficial)

Tools

COINS

Job description

Senior Applications Analyst | Construction | Doncaster/Hybrid | Flexible Salary

We're looking for an experienced Senior Applications Analyst to join our client’s Business Applications team and take ownership of a number of key business applications across the organisation.

This is a great opportunity for an Applications Analyst, Business Systems Analyst or ERP-focused professional who enjoys being the subject matter expert for business applications, supporting users, improving systems and working with third-party technology providers.

You'll play an important role in ensuring our applications are well supported, continually improved and aligned with the needs of the business.

The Role

As a Senior Applications Analyst, you'll take ownership of a portfolio of applications, acting as the key point of expertise for how those systems are used across the business.

You'll provide 2nd-line support, manage application issues and work closely with third-party suppliers to resolve problems and deliver improvements. You'll also identify opportunities to make better use of existing functionality and lead enhancements and minor changes through to completion.

You'll work closely with users across the organisation, including through regional visits, support workshops and floor-walking where required.

Key responsibilities

• Act as the subject matter expert for a number of business applications.
• Provide effective 2nd-line application support in line with agreed SLAs.
• Investigate and resolve application issues, working with third-party suppliers where required.
• Manage relationships and regular review calls with application providers.
• Identify opportunities to improve business processes and make better use of existing application functionality.
• Lead enhancements, minor changes and allocated application improvements.
• Support application configuration and system changes.
• Plan and undertake UAT, regression and other application testing.
• Provide go-live and post-implementation support for changes and upgrades.
• Monitor application availability and performance and support optimisation activity.
• Maintain accurate application documentation and knowledge materials.
• Ensure appropriate user training, training documentation and e-learning are maintained.
• Participate in relevant application user communities and share knowledge across the business.
• Work with stakeholders to understand requirements and translate them into effective application solutions.
• Make regional visits to support users and understand application issues and opportunities first-hand.

Role Requirements

We're looking for someone with strong experience in business applications, systems analysis, ERP or application support, ideally within a complex business environment.

You'll be comfortable working between technical teams, business users and external suppliers and will be able to understand both the technical capabilities of an application and how it supports business processes.

You'll have experience in:

• Construction or the wider built services environment.
• Business applications or ERP systems.
• 2nd-line application support.
• Application configuration and minor change delivery.
• Requirements gathering and understanding business needs.
• UAT, regression and functional testing.
• Working with third-party software suppliers.
• User training and technical/business documentation.
• Continuous improvement and identifying opportunities to improve systems and processes.
• Supporting projects, implementations or system upgrades.

Experience with COINS would be beneficial, but we're particularly interested in candidates with strong transferable business applications and ERP experience.

Salary and Benefits

• Flexible starting salary depending on experience
• 2-3 days working in the Doncaster office