Application Support Analyst

Card Factory plc; Wakefield; Hybrid; GBP 52,000 - 68,000; Full time

Job summary

Card Factory plc is seeking an Application Support Analyst to join the IT Applications team in Wakefield. You will provide 3rd line support for a portfolio of enterprise applications spanning retail, supply chain, finance and operations, and contribute to enhancements, releases and continuous improvement initiatives.

The role involves on-call duties, collaboration with stakeholders and third-party suppliers, and a flexible hybrid working pattern with 2-3 days in the office at Junction 41,

Qualifications

• Proven experience providing 3rd line support for business-critical applications.
• Experience supporting enterprise systems such as SAP S/4HANA and Microsoft Dynamics AX.
• Strong troubleshooting, root cause analysis and incident management skills.
• Familiarity with integration technologies including Boomi, SSIS, EDI and APIs.
• Excellent communication and stakeholder management with technical and business teams.

Responsibilities

• Provide 3rd line support for business-critical applications across the Card Factory Group.
• Investigate complex application issues, perform root cause analysis and implement long-term solutions.
• Deliver changes, upgrades, releases and configuration updates in line with governance and change management.
• Participate in on-call rota and identify opportunities to improve automation, cloud adoption and support efficiency.

Skills

3rd line support

SAP S/4HANA

Microsoft Dynamics AX

API integrations

Boomi

Education

Bachelor's degree in IT or related field

Tools

Boomi

SSIS

EDI

Azure

Job description

About The Role

Are you a tech-savvy problem solver with a passion for supporting business-critical applications and driving continuous improvement?

We're looking for an Application Support Analyst to join our IT Applications team at cardfactory. This is an exciting opportunity to play a key role in supporting and optimising a broad portfolio of enterprise applications that underpin our retail, supply chain, finance and business operations.

Working as part of our Applications team, you'll act as an escalation point for complex application issues, working closely with business stakeholders, third-party suppliers and internal IT teams to ensure our systems remain available, secure and performing effectively. You'll also contribute to application enhancements, releases and continuous improvement initiatives that help drive operational excellence across the business.

Based at Junction 41 in Wakefield, with free parking and a flexible hybrid way of working, this is a fantastic opportunity to join a collaborative team and make a real impact. Colleagues are expected to work from the office 2-3 days per week, with additional attendance where business needs require.

Main Responsibilities

As an Application Support Analyst, you will provide 3rd line support for business-critical applications across the Card Factory Group, ensuring incidents, service requests and problems are resolved within agreed service levels. You'll investigate complex application issues, perform root cause analysis and implement long-term solutions that improve service stability and minimise disruption to the business.

You'll maintain the availability, performance, capacity, security and resilience of supported applications, while delivering application changes, upgrades, releases and configuration updates in line with agreed governance and change management processes. Working closely with business stakeholders, suppliers and internal IT teams, you'll support project delivery, operational requirements and continuous improvement initiatives.

You'll support application integrations, APIs and data flows between business systems, provide technical guidance to colleagues and business users, and create and maintain accurate technical documentation. The role also includes participation in an on-call rota, supporting critical incidents outside normal working hours and identifying opportunities to improve automation, cloud adoption, application performance and support efficiency.

The Ideal Candidate

• Proven experience in an Application Support Analyst, Application Analyst, Technical Analyst or similar role supporting business-critical applications.


• Experience supporting enterprise systems such as SAP S/4HANA, Microsoft Dynamics AX and other integrated business applications.


• Strong troubleshooting and problem-solving skills, with experience performing root cause analysis and managing complex application incidents.


• Familiarity with integration technologies and platforms including Boomi, SSIS, EDI, APIs and Microsoft Azure services.


• Excellent communication and stakeholder management skills, with the ability to work effectively with technical teams, business users and third-party suppliers.