Senior Customer Success Engineer, API - Duffel, London

Vacations Worldwide; Greater London; Hybrid; GBP 90,000 - 115,000; Full time

Job summary

Duffel is seeking a Senior Customer Success Engineer (API) in London to provide expert technical support to its largest customers. You will read failing integrations and suggest API-driven solutions to enhance the travel experience for users.

This role sits at the intersection of support, solutions engineering and product, requiring both technical depth and commercial insight to prioritize roadmap items from customer feedback.

Qualifications

• API experience with reading logs and code.
• Experience supporting enterprise customers.
• Ability to bridge between support, solutions engineering and product.

Responsibilities

• Provide expert technical support to its largest enterprise customers.
• Advise on using Duffel APIs to build the best travel experience.
• Collaborate with support, solutions engineering and product to drive improvements.

Skills

API experience

Logs analysis

Code reading

Enterprise support

Job description

• Senior Customer Success Engineer, API - Duffel, London

Senior Customer Success Engineer, API - Duffel, London

The posting opens with a clear filter: if you have a passion for helping customers and solving challenging technical problems, this may be the role for you.

Duffel is hiring a Customer Success Engineer to provide expert technical support to its largest and most important customers — addressing their current questions and suggesting ways to use the APIs to build the best travel experience for their own users.

Roles like this sit between support, solutions engineering and product: you need enough technical depth to read a failing integration, and enough commercial instinct to know which customer problems should become roadmap items.

Good fit for: support or solutions engineers with API experience, comfortable reading logs and code, and confident in front of enterprise customers.