Senior Analyst - Salesforce Field Service

Aggreko, LLC; Glasgow; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Hybrid working

Holiday entitlement

Discounts

EAP access

Certification funding

Career growth

Job summary

Aggreko in Glasgow is seeking a Senior Analyst – Salesforce Field Service to own design, optimisation, and governance of Field Service solutions. You will translate operational challenges into scalable, secure, and user-friendly solutions that deliver measurable business value.

As the Salesforce Field Service SME, you will collaborate with business leaders and end users to maximise platform value and drive continuous improvement. Hybrid working in the UK is available.

Qualifications

• Proven track record designing, configuring and supporting Salesforce Field Service solutions.
• Strong communicator with the ability to influence stakeholders across levels.
• Experience in requirements gathering, process mapping, data analysis and problem solving.

Responsibilities

• Understand challenges with stakeholders and define effective technical solutions.
• Translate requirements into scalable, secure, and high-performing Field Service solutions.
• Ensure designs align with Salesforce best practices and Aggreko standards.
• Create solution documentation to support handover to development teams.
• Review and test delivered solutions against requirements and quality expectations.
• Build proofs of concepts to validate ideas and gather stakeholder feedback.
• Manage Salesforce platform updates to maximise value and minimise risk.
• Understand integration of Salesforce Field Service with external systems and the wider Salesforce ecosystem.

Skills

Salesforce Field Service configuration

Salesforce Flows

Salesforce Field Service mobile app

SOQL

Data Loader

Apex

Tools

Agentforce

Job description

Bring your energy to Aggreko as a Senior Analyst – Salesforce Field Service, based in Glasgow.

You'll be the Salesforce Field Service Subject Matter Expert within our Salesforce Centre of Excellence, owning the design, optimisation, and governance of Field Service solutions across the business. Working closely with business leaders, regional stakeholders, and end users, you'll translate operational challenges into scalable, secure, and user-friendly solutions that deliver measurable business value.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do:

Work with stakeholders across the business to understand challenges and define effective technical solutions. Translate functional requirements into scalable, secure, and high-performing solutions that deliver an excellent user experience. Ensure solutions are designed and implemented in line with Salesforce best practices and Aggreko standards. Create clear solution documentation to support successful handover and delivery by development teams. Review and test delivered solutions to ensure they meet business requirements and quality expectations. Build proof of concepts to validate ideas, explore new capabilities, and gather stakeholder feedback. Manage Salesforce platform updates, including new features and retirements, to maximise value and minimise risk. Drive innovation across the Field Service landscape, using data and insights to identify opportunities for improvement. Develop a deep understanding of how Salesforce Field Service integrates with external systems and the wider Salesforce ecosystem, helping to optimise end-to-end business processes.

You are:

An experienced Salesforce Field Service professional with a proven track record of designing, configuring, and supporting Field Service solutions. A confident communicator who can build strong relationships with stakeholders at all levels, translate business challenges into effective solutions, and influence outcomes through collaboration and expertise. Skilled in requirements gathering, process mapping, data analysis, and problem-solving, with the ability to balance strategic thinking with practical delivery. Technically proficient in Salesforce Field Service configuration, Salesforce Flows (including Field Service and Data Capture Flows), the Salesforce Field Service mobile application, SOQL, and Data Loader. Experience with Agentforce and Apex would be advantageous. Salesforce certified, holding certifications such as Salesforce Certified Platform Administrator, Salesforce Certified Agentforce Service Consultant, and Salesforce Certified Agentforce Field Service & Operations Consultant. Adaptable, organised, and resilient, with strong time management skills and a passion for continuous improvement, innovation, and delivering exceptional user experiences.

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Hybrid working
• Generous holiday entitlement, with option to buy or sell
• Discounts & perks
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
• Dedicated support for continuous career and knowledge growth, including funding for Salesforce certification. Opportunity to collaborate and grow alongside other experienced Salesforce professionals in the Aggreko Salesforce Centre or Excellence.
• Our people are can-do, positive, resilient and persistent.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that's how we achieve our potential. Join us, bring your energy, and grow your career.