Senior AI Automation & IT Service Architect

Bumble Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual Performance Bonus

Comprehensive Benefits Package

Job summary

Bumble Inc. in London is seeking a Senior AI Automation & Service Engineer to lead automation projects across the employee experience lifecycle while delivering hands-on service support.

You will drive AI-powered integrations, manage core service tooling, and mentor engineers to raise automation standards. The role requires 6+ years in engineering and strong scripting, with a hybrid onsite expectation Mon–Wed in the London office.

Qualifications

• 6+ years of experience in Engineering and Workplace technology.
• Experience with administration of Jira.
• Experience working with ThousandEyes or similar tools.
• Strong scripting proficiency (Python, Bash).
• Working experience with Slack integrations, or similar tools.
• Comfortable with MDM tools (Iru) and endpoint automation (macOS).
• Solid understanding of networking, and endpoint security.
• Able to independently troubleshoot cross-system issues.

Responsibilities

• Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.
• Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.
• Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues.
• Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools).
• Partner with support and platform teams to identify and automate common issues.
• Analyze service data to prioritize automation impact.
• Mentor junior engineers and set standards for automation best practices.
• Participate in day-to-day IT operations as needed, including monitoring and actioning items in the ticket queue.
• Perform hands-on physical tasks (e.g., workstation setup, AV troubleshooting, hardware swaps, network equipment adjustments) as required to ensure seamless employee support.

Skills

Python

Bash

Slack integrations

Networking

Endpoint security

Troubleshooting

Automation

Tools

Jira Service Management

ThousandEyes

macOS

MDM (Iru)

Job description

Bumble Inc. in London is seeking a Senior AI Automation & Service Engineer to lead automation projects across the employee experience lifecycle while delivering hands-on service support.

You will drive AI-powered integrations, manage core service tooling, and mentor engineers to raise automation standards. The role requires 6+ years in engineering and strong scripting, with a hybrid onsite expectation Mon–Wed in the London office.