Senior AI Automation & Service Engineer

Bumble; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual Performance Bonus

Comprehensive Benefits Package (health

retirement savings with company match

generous paid time off

Job summary

Bumble Inc. is seeking a Senior AI Automation & Service Engineer in London to lead automation initiatives across the employee experience and provide hands-on desktop support.

The role blends strategic automation with day-to-day IT operations, including configuring Jira Service Management, maintaining desktop standards, and enabling AI-powered service experiences. The ideal candidate has 6+ years in engineering/workplace tech, strong scripting (Python/Bash), and experience with Jira and

Qualifications

• 6+ years of experience in Engineering and Workplace technology.
• Experience with administration of Jira Service Management.
• Experience working with ThousandEyes or similar tools.
• Strong scripting proficiency (Python, Bash).
• Working experience with Slack integrations, or similar tools.
• Comfortable with MDM tools (Iru) and endpoint automation (macOS).
• Solid understanding of networking, and endpoint security.
• Able to independently troubleshoot cross-system issues.

Responsibilities

• Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.
• Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.
• Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues.
• Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools).
• Partner with support and platform teams to identify and automate common issues.
• Analyze service data to prioritize automation impact.
• Mentor junior engineers and set standards for automation best practices.
• Participate in day-to-day IT operations as needed, including monitoring and actioning items in the ticket queue.
• Perform hands-on physical tasks (e.g., workstation setup, AV troubleshooting, hardware swaps, network equipment adjustments) as required to ensure seamless employee support.

Skills

Jira Service Management

Python

Bash

Slack integrations

MDM tools (Iru)

Endpoint security

Networking

Troubleshooting cross-system issues

Automation

Tools

Jira

MDM tools (Iru)

Slack

macOS management

Job description

Senior AI Automation & Service Engineer

As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.

Key Responsibilities:

• Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.

• Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.

• Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues.

• Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools).

• Partner with support and platform teams to identify and automate common issues.

• Analyze service data to prioritize automation impact.

• Mentor junior engineers and set standards for automation best practices.

• Participate in day-to-day IT operations as needed, including monitoring and actioning items in the ticket queue.

• Perform hands-on physical tasks (e.g., workstation setup, AV troubleshooting, hardware swaps, network equipment adjustments) as required to ensure seamless employee support.

Must have Skills & Experience:

• 6+ years of experience in Engineering and Workplace technology

• Experience with administration of Jira

• Experience working with ThousandEyes or similar tools.

• Strong scripting proficiency (Python, Bash).

• Working experience with Slack integrations, or similar tools.

• Comfortable with MDM tools (Iru) and endpoint automation (macOS).

• Solid understanding of networking, and endpoint security.

• Able to independently troubleshoot cross-system issues.

Expectations:

• Solves complex service problems using automation and AI-driven techniques.

• Takes initiative in identifying automation opportunities.

• Begins to influence team direction and standards.

In addition to a competitive base salary, this role is eligible for:

• Annual Performance Bonus – tied to individual performance.

• Comprehensive Benefits Package – including health, dental, vision, retirement savings with company match, and generous paid time off.

This role is based in London, and we ask that you’re within a commutable distance to this office, so that you’re able to come onsite regularly to collaborate across engineering teams, Monday - Wednesday. We have a hybrid work style and ask that all Engineers be onsite Monday - Wednesday during core hours (9:00am - 3:00pm*).

About Us

Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.

AI Fluency

AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.

We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.

Final Compensation

Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.

Inclusion at Bumble Inc.

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).

AI in Bumble Inc. Hiring

At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.

Fraudulent Candidate Detection

Our applicant tracking system analyzes signals relating to device, IP, email, and phone data associated with each application to protect applicants and our hiring process from fraudulent applications. These signals provide indicators for internal review only and do not constitute a definitive determination of identity or intent. No applicant is rejected, advanced, or otherwise affected based solely on this analysis without human review

For further information on how we hold and manage your data, please refer to our Privacy Policy.