Senior Aftersales Manager, Commercial Vehicles

Hawco Group; Inverness; On-site; GBP 42,000 - 62,000; Full time

Job summary

Hawco Group in Inverness is seeking an Aftersales Manager for our Commercial Vehicles branch. The role requires a service technical background, deadline-driven approach, and the ability to motivate a team to deliver high standards of customer care.

The successful candidate will lead workshop operations, manage resources and develop staff to achieve Brand service standards and customer satisfaction targets.

Qualifications

• Experience in service and repair in automotive or commercial vehicles.
• Proven leadership or people management abilities.
• Strong customer-focused approach and goal-driven mindset.

Responsibilities

• Manage workshop and parts resources to meet budgets.
• Communicate customer requirements to the team.
• Ensure adherence to Brand service requirements and customer satisfaction indicators.
• Maintain a clean, well-presented workshop.
• Optimize use of workshop and Parts resources for the Brand.
• Develop facilities and technical skills to high workmanship standards.
• Drive process efficiency and cost control.
• Ensure Aftersales standards align with HSO/VQM.
• Maintain safe working practices and Brand rules.
• Plan personal development with Brand Manager.
• Collaborate with other departments/sites to foster a One Business culture.

Skills

Team leadership

Customer care

Deadline driven

Service background

Job description

Hawco Group in Inverness is seeking an Aftersales Manager for our Commercial Vehicles branch. The role requires a service technical background, deadline-driven approach, and the ability to motivate a team to deliver high standards of customer care.

The successful candidate will lead workshop operations, manage resources and develop staff to achieve Brand service standards and customer satisfaction targets.