Senior AES Service Delivery Leader - Hybrid, AI-Driven

PwC; Manchester; Hybrid; GBP 110,000 - 160,000; Full time

Job summary

PwC in the United Kingdom is seeking an AES Service Delivery Lead to take senior operational ownership of our managed services portfolio. You will lead Service Delivery and Customer Success teams, ensuring high standards across performance, risk, compliance and commercial outcomes.

Working across UK and global delivery teams, you will shape scalable operational frameworks aligned to ITIL and ISO 20000-1, strengthen governance and oversee transitions into BAU, while exploring AI, automation and

Qualifications

• Experience leading end-to-end AES service delivery.
• ITIL certification, preferably ITIL 4 Managing Professional.
• Ability to manage P&L and bids.
• Knowledge of IT governance and ISO 20000-1.

Responsibilities

• Lead end-to-end AES service delivery, ensuring client outcomes and compliance.
• Develop Service Delivery and Customer Success teams with senior oversight.
• Oversee governance, mobilisation, transition and continuous improvement of services.
• Shape AES delivery using AI, automation and standardisation across UK and international teams.

Skills

Service delivery leadership

People leadership

Stakeholder management

Commercial awareness

IT governance

Tools

ServiceNow ITSM

Oracle

Microsoft

Salesforce

Job description

PwC in the United Kingdom is seeking an AES Service Delivery Lead to take senior operational ownership of our managed services portfolio. You will lead Service Delivery and Customer Success teams, ensuring high standards across performance, risk, compliance and commercial outcomes.

Working across UK and global delivery teams, you will shape scalable operational frameworks aligned to ITIL and ISO 20000-1, strengthen governance and oversee transitions into BAU, while exploring AI, automation and