Senior Administrator - New Business Team

JTC Group; Saint Helier; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

JTC Group is seeking a role in its New Business Team to oversee onboarding and formation of structures for private clients. The role liaises with Sales and Service to ensure timely handling of client matters, documentation for approval, and smooth transitions to administration teams.

Based in Jersey, the position prioritises governance, client service, and proactive relationship building with intermediaries while maintaining JTC policies and values. Hybrid work arrangement offered.

Qualifications

• Excellent understanding of trustee and company risks and responsibilities.
• Strong AML/TF risk awareness related to onboarding of new clients.
• Solid grasp of risk, relationship management, contractual and statutory obligations.
• Good understanding of various jurisdictional requirements.
• Able to investigate and respond to queries.
• Excellent time management and ability to meet tight deadlines.
• Capable of organising multiple priorities and taking initiative.
• Proven track record in team management.
• Passion for delivering exceptional client service.

Responsibilities

• Work within regulatory framework to apply governance and compliance in forming new business structures.
• Maintain high technical competence and market awareness to maximise onboarding effectiveness.
• Provide first-class administrative support to New Business Team, Sales Offices and Service Offices.
• Prepare internal approval documentation and coordinate presentations for Business Acceptance Meetings.
• Ensure structures and databases are up to date and transitioned to appropriate teams.
• Support achievement of New Business targets and liaise with Directors and Global Business Development team.
• Assist junior team members and adapt to new systems and processes quickly.
• Adhere to risk, compliance procedures and AML/CFT legislation.

Skills

Trustee risks

AML/TF risks

Risk management

Jurisdictional knowledge

Query investigation

Time management

Prioritisation

Team leadership

Client service

Job description

PURPOSE OF JOB

The purpose of the role is primarily to ensure the efficient and effective on-boarding and formation of structures for new and existing clients that have been approved at Business Acceptance Meetings. The primary focus of the role relates to private clients.

• EMPLOYMENT TYPE: Permanent
• DEPARTMENT: New Business Team
• DIVISION: Private Client Services
• WORKPLACE STRUCTURE: Hybrid

ROLE OVERVIEW .

PURPOSE OF JOB The purpose of the role is primarily to ensure the efficient and effective on-boarding and formation of structures for new and existing clients that have been approved at Business Acceptance Meetings. The primary focus of the role relates to private clients.

The post holder will have responsibility of liaising with the Sales and Service teams to ensure that all client matters, in relation to the review, preparation of documentation for approval of new business and the formation of structures for new business, are dealt with promptly and any issues are referred to line management immediately.

To proactively provide administrative support to JTC’s New Business team, Sales Offices and Service Offices. By maintaining close working relationships with colleagues, the job holder will ensure JTC’s standards, culture, and policy & procedures are maintained.

The post holder will be expected to assist with the development of JTC’s business by delivering excellent co-ordination skills and developing long-term profitable relationships with intermediaries.

Main Responsibilities And Duties

• Working within the regulatory framework as specified by JFSC and other relevant jurisdictions, to ensure that governance oversight and compliance protocols within the Group are appropriately applied to the formation of new business structures.
• Maintain a high level of technical competence and market awareness in order to maximise the effectiveness, efficiency and client satisfaction during the on-boarding experience.
• Provide first class administrative support to the New Business Team and the Sales and Service teams.
• Preparation of relevant internal approval documentation, co-ordinate and present directly to the Business Acceptance Meeting. Ensure consistency and clarity of the on-boarding files and approval documentation in order to maximise the effectiveness of relevant senior management resource.
• Ensure implementation of structures, databases are up to date and orderly staged transition to relevant administration team as appropriate.
• Be aware of and play an active role in the achievement of “New Business” targets.
• Liaise with Directors and other members of the Global Business Development team as a matter of routine.
• Seek advice when faced with difficult issues/problems.
• To behave at all times in a professional manner in the best interests of JTC.
• Support junior members of team as and when needed.
• The ability to work under pressure and manage strict deadlines is essential as is the need to adapt to new systems and processes quickly.
• Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML/CFT legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

Essential Requirements

• Excellent understanding of trustee and company risks and responsibilities.
• Excellent understanding of the AML/TF risks associated to onboarding of new clients.
• Solid understanding of risk, relationship management, contractual and statutory obligations.
• A good understanding of various jurisdictional requirements.
• Ability to investigate and respond to queries.
• Excellent time management skills with ability to work to tight deadlines and under pressure.
• Ability to organise and management multiple priorities using own initiative.
• Proven track record in the management of a team.
• Passion for delivering exception client service.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.