Senior Administrator- Clinical Support

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST; Truro; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Cornwall Partnership NHS Foundation Trust is seeking an administrative support post to assist the Digital Health Service with a range of duties essential to patient care and service delivery.

The role requires strong organisational skills, the ability to prioritise a busy workload, and to work with limited supervision while maintaining accuracy and confidentiality within NHS processes.

Qualifications

• Experience working in an administrative role within a healthcare environment is desirable.
• Ability to prioritise a busy workload and work with frequent interruptions.
• Strong organisational and communication skills with a proactive approach.

Responsibilities

• Answering telephone calls to patients and clinical professionals.
• Processing referrals and admitting patients to wards.
• Booking appointments and discharging patients.
• Supporting data submission and liaising with the supervisor and ward managers to ensure workflow.

Job description

The postholder will work with the Digital Health Service to provide comprehensive administrative support that will include the management of work relating to Digital Health and its staff. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision, for routine tasks. This will require good organisational skills and the ability to work to tight deadlines and with frequent interruptions.The postholder will act as a first point of contact for internal and external stakeholders.The postholder will be required to work with a degree of flexibility to enable administrative support for service development.

• Answering telephone to patients and clinical professionalso
• Processing referralso
• Admitting patients to the wardso
• Booking appointmentso
• Discharging patients.o
• Support data submissiono
• Supervising staffo
• Manage own workloado
• Liaise with Business Support Supervisor and Ward Managers to ensure workflow through the service

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.