Community Administrator - Coastal Community Nursing

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST; Truro; On-site; GBP 19,000 - 23,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust is seeking an experienced Administrator to support the Coastal Community Nursing Team. The role involves day-to-day office tasks, managing referrals and inputting data into electronic systems. Weekend work on a rota is required.

The successful candidate will handle patient and staff information with confidentiality and will liaise with patients, carers and health/social care professionals to ensure smooth service delivery.

Qualifications

• Strong attention to detail and a commitment to patient confidentiality.
• Excellent communication skills, with the ability to interact with patients, carers and professionals.
• Ability to manage multiple administration tasks and contribute to team efficiency.

Responsibilities

• Managing referrals to the team via electronic systems and clinical record keeping systems.
• Arranging meetings, preparing agendas, note taking and distributing papers.
• Liaising with patients and gathering information for clinical staff from MDT.
• Assist with HR, Workforce and recruitment paperwork.
• Act as first point of contact for telephone enquiries by patients, relatives, carers and professionals; direct as appropriate.
• Sorting and management of incoming mail and stock deliveries.
• Inputting onto rosters, monitoring and maintaining registers and databases; ordering stock and equipment.
• Travel between offices and cover the service over a 7-day rota.

Skills

Attention to detail

Confidentiality

Communication

Education

No specific degree required

Tools

Electronic referral systems

Job description

We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team. The Administrator's primary function will be to support the Coastal Community Nursing Team along supporting the day to day running of the nurse's office. The working pattern will include some weekend working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.

Support to the team will include manage appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

• o Managing referrals to the team via electronic systems and clinical record keeping systems
• oArranging meetings, preparing agenda, Note taking and distributing paperso
• o Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communicationo
• o Assist with HR , Workforce and recruitment paperworko
• o Act as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.o Answer telephone, deal with enquiries, direct as appropriate, maintain accurate messages and forward to relevant person/departmento
• o Sorting and management of incoming mail and stock deliveries.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon.

In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.