Senior Administrator - CEC Reviews

Utmost Group; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Job summary

Utmost Group in the Isle of Man is seeking a Senior Administrator to join the Technical & Tax Reporting team to contribute to Chargeable Events reviews, certificate production and HMRC submissions under UK regulatory requirements.

You will work both independently and as part of a team to meet SLAs with high-quality service, while supporting cross-skilling and development within Client Services.

Qualifications

• 3+ years of Chargeable Events experience.
• Experience delivering certificates and HMRC submissions.

Responsibilities

• Reviews of Chargeable Events for UK clients and producing certificates.
• Assisting Chargeable Events data submission to UK HMRC.
• Ensuring all own and team work is completed within SLAs and high quality standards.
• Training and checking colleagues' work.
• Continual review and improvement of processes and procedures.
• Investigating and resolving complex Chargeable Events cases timely.

Skills

Chargeable Events

UK client work

Team player

Job description

Full details of the job.

Vacancy Name

Vacancy Name Senior Administrator - CEC Reviews

Vacancy No

Vacancy No VN978

Location Country

Location Country Isle of Man

Work Location

As a member of the Technical & Tax Reporting team, the main purpose of this role is to contribute to our Chargeable Events reviews, production of certificates and support the annual HMRC submission in accordance with UK regulatory requirements.

To contribute to the delivery of your own and the team's objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive and quality based customer service across a range of service disciplines.

To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

Key Responsibilities

Technical & Tax Reporting

• Reviews of Chargeable Events for UK clients and producing certificates
• Assisting Chargeable Events data submission to UK HMRC
• Ensuring all own and team work is completed within the team's SLAs and high quality standards
• Supporting the wider team to meet timely and accurate regulatory reporting requirements
• Training and checking other colleagues'work
• Continual review and improvement of current processes and procedures
• Actively contributing to process updates and automation opportunities, working with other members of the team, as well as the other teams within Client Services
• Investigating and resolving complex Chargeable Events cases and queries in a professional and timely manner

Process Management

• Proactive and reactive contact with customers and advisers.
• Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures

Self-Management

• Be responsible and accountable for own personal development.
• Ensure adherence to all company policies including risk, compliance and HR policies.

Key Tasks

Key Requirements

PERSON SPECIFICATION

• Good communication and interpersonal skills
• Ability to work well individually and as part of a team
• Ability to work to tight deadlines
• Previous Life office experience is desirable but not essential
• Previous Chargeable Events experience is essential (3+ years)
• Innovative, take bold steps forward
• Stand up for what's right
• Question convention and stay curious
• Use expertise to deliver on promises
• Persevere to get the right outcome
• Act with focus and care
• Collaborate, learn from experience, and adapt
• Share openly and transparently
• Listen, to include new perspectives