Senior Administrator

Mourant Services (Jersey) Limited; United Kingdom; On-site; GBP 42,000 - 54,000; Full time

Job summary

Mourant Services (Jersey) Limited in Guernsey is seeking a Senior Administrator to join our Client Services team. You will administer a diverse portfolio of corporate and fiduciary clients and support them from onboarding through ongoing administration.

You will work with Risk and Compliance to maintain due diligence, ensure high service standards and governance, while guiding junior colleagues and driving continuous improvement across processes.

Qualifications

• Proven experience within corporate, trust or fiduciary services.
• Excellent organisational and prioritisation skills.
• Excellent interpersonal and relationship management skills.
• Ability to identify opportunities for continuous improvement, process efficiencies and automation.
• Working towards STEP or CGI (formerly ICSA) or Chartered equivalent.

Responsibilities

• Manage the administration of a diverse portfolio of corporate and fiduciary clients.
• Develop and maintain understanding of client structures, transactions and activities.
• Build and maintain strong client relationships while managing expectations and opportunities for repeat business.
• Assist with onboarding and administration of Guernsey companies, partnerships, trusts and fiduciary structures.
• Manage workflows to meet deadlines and ensure accuracy and efficiency.
• Monitor work in progress, time recording and debt collection activities where applicable.
• Collaborate with Risk and Compliance to ensure due diligence and periodic reviews are up to date.
• Support junior team members with technical knowledge and guidance.
• Maintain client records and data in internal systems in line with policies and regulatory requirements.
• Support management with operational matters and contribute to continuous improvement initiatives.

Job description

Are you an experienced corporate and fiduciary services professional who enjoys building strong client relationships, delivering exceptional service and supporting complex client structures?

We have an exciting opportunity for a Senior Administrator to join our Client Services team in Guernsey. In this role, you'll be responsible for administering a diverse portfolio of corporate and fiduciary clients, supporting them throughout their lifecycle from onboarding through to ongoing administration. You'll work closely with colleagues across Client Services, Risk and Compliance, while helping to maintain the high standards of service and governance our clients expect.

This is a varied role that offers the opportunity to develop technical expertise, support junior team members and contribute to the continued success of a collaborative and client-focused team.

If you would like to join an ambitious and forward thinking firm whose inclusive culture and values recognise that its people are fundamental to its success, we would love to hear from you.

Applications Closing Date: 7 November

About the role

In this role, you'll:

• Manage the administration of a diverse portfolio of corporate and fiduciary clients, ensuring high standards of service and delivery.
• Develop and maintain a thorough understanding of client structures, transactions and activities.
• Build and maintain strong client relationships while managing expectations and identifying opportunities for repeat business and referrals.
• Assist with the establishment, onboarding and administration of Guernsey companies, partnerships, trusts and other fiduciary structures.
• Manage workflows effectively, ensuring deadlines are met and work is completed accurately and efficiently.
• Monitor work in progress, time recording and debt collection activities where applicable.
• Work closely with Risk and Compliance colleagues to ensure client due diligence requirements and periodic reviews remain up to date.
• Support junior team members by sharing technical knowledge and providing guidance where required.
• Maintain client records and data within internal systems and ensure compliance with policies, procedures and regulatory requirements.
• Support the management team with operational matters and contribute to continuous improvement initiatives.

About you – essential requirements

• Proven experience within corporate, trust or fiduciary services, with a in depth understanding of relevant principles and concepts.
• Excellent organisational and prioritisation skills, with the ability to manage competing deadlines effectively.
• Excellent interpersonal and relationship management skills, with a commitment to delivering outstanding client service.
• Ability to identify opportunities for continuous improvement, process efficiencies and automation.
• Part qualified or fully qualified STEP or CGI (formerly ICSA), or working towards a professional qualification.
• Working knowledge of fiduciary administration systems and document management platforms would be advantageous.

We believe in inclusive workplaces where everyone feels seen, heard, valued, and respected. We pride ourselves in providing accessible development opportunities to all our people, where everyone feels like they belong and can thrive.

We are committed to providing an inclusive and barrier-free recruitment process. If you need this job description or the application form in an alternative format, or if you would like to discuss the recruitment process with our Recruitment team, please email [e-mail].