Senior Administrator

Branta Recruitment Ltd; North East; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Supportive culture

Job summary

Branta Recruitment Ltd is seeking a proactive Senior Administrator to coordinate high-volume administrative workflows and oversee day-to-day operations in a fast-paced environment. You will prioritise team tasks, manage inbox queues, and ensure accurate digital record-keeping.

The role requires experience across MS Office, CRM/ERP/CAFM platforms, and the ability to communicate effectively with colleagues, suppliers, and senior management.

Qualifications

• Administrative background in senior or high-volume roles.
• Excellent multi-tasking, deadline-driven and detail-oriented.
• Clear, professional communication with stakeholders.
• MS Office proficiency and adaptability to CRM/ERP/CAFM tools.
• Proactive problem-solving under pressure.

Responsibilities

• Operational coordination of day-to-day administrative tasks.
• Quality control, audits, and digital record-keeping improvements.
• Liaison with stakeholders, suppliers and senior leadership.
• Reporting, KPI tracking and documentation for audits.
• Mentoring and coordinating junior staff daily.

Skills

Administrative background

Organisational excellence

Communication skills

Tech-savvy

Problem-solving mindset

Tools

Microsoft Office

Excel

Outlook

Teams

Word

CRM/ERP/CAFM

Job description

KEY RESPONSIBILITIES

• Operational Coordination: Oversee day-to-day administrative operations, prioritizing team tasks, managing inbox/query queues, and ensuring high-volume workflows are executed seamlessly.

• Process & Quality Control: Audit administrative outputs, maintain accurate digital record-keeping systems (CRM/ERP/CAFM), and continuously refine office procedures to boost overall efficiency.

• Stakeholder & Client Liaison: Act as a key escalation point for incoming inquiries, supplier communications, and senior management support, delivering professional and solution-focused resolutions.

• Reporting & Data Management: Track operational KPIs, compile performance reports, and maintain accurate documentation for internal audits and leadership reviews.

• Team Guidance: Provide informal mentorship and daily coordination for junior administrative staff, fostering a collaborative, supportive, and productive environment.

Essential Skills & Experience

• Administrative Background: Proven track record in a Senior Administrator, Project Coordinator, or High-Volume Administrative role within a fast-paced environment.

• Organisational Excellence: Exceptional multi-tasking skills with the ability to manage competing priorities, meet tight deadlines, and maintain immaculate attention to detail.

• Communication & Interpersonal Skills: A natural, articulate communicator capable of engaging effectively with colleagues, executive leaders, suppliers, and external clients.

• Tech-Savvy: Highly proficient across Microsoft Office (Advanced Excel, Outlook, Teams, Word) and comfortable adapting to specialized CRM, ERP, or CAFM management platforms.

• Problem-Solving Mindset: Proactive and resourceful, with a calm approach to troubleshooting complex admin challenges under pressure.

WHAT WE OFFER

• Competitive salary and performance-aligned benefits package.

• Clear avenues for career progression and continuous professional development.

• A supportive, collaborative, and rewarding working culture.