Administration Officer

Salford Council; Swinton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Learning & Development

Supportive Environment

Job summary

Salford City Council is seeking an Administration Officer for the Salford Property Link service. The role focuses on handling calls, drafting tenancy-related documents, and maintaining accurate records across systems.

Working in a busy office environment, you will support a range of admin tasks, from data entry to invoicing, while ensuring compliance with policies and timely delivery of services.

Qualifications

• Experience drafting tenancy and landlord documentation.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong data entry, record keeping and reporting skills.
• Proficient in MS Office and database usage for admin tasks.
• Ability to work independently and take ownership of tasks.

Responsibilities

• Front-line Contact: be the first point of contact for calls and emails from tenants, landlords, contractors, and partners.
• Document Management: draft, check and maintain tenancy and landlord documents to meet legal and internal standards.
• Data Management: input and update data across systems, generate reports and support decision-making.
• Office Administration: manage office systems, order goods, process invoices and reconcile payments.
• Team Support: assist the Salford Property Link team, monitor visits, handle queries and help improve processes.

Skills

Front-line Contact

Document Management

Data Management

Office Administration

Team Support

Attention to Detail

Organisation & Time Management

Communication Skills

IT Proficiency

Problem-Solving

Initiative & Responsibility

Tools

Microsoft Word

Excel

Outlook

Databases

Job description

About the Role

Do you thrive in a fast-paced environment and have an eye for detail? We are looking for a highly organised and proactive Administration Officer to join Salford Property Link, the in-house private sector property management service for Salford City Council. This office-based role is essential to the smooth operation of the service and will involve managing a variety of administrative tasks, liaising with tenants, landlords, contractors, and external partners.

As a keyholder, you will have key responsibility for office-based tasks, including handling all calls, drafting tenancy and landlord agreements, and maintaining accurate tenancy-related documents. This is a fast-paced role where attention to detail and the ability to manage multiple tasks are crucial.

Key Responsibilities

• Front-line Contact: You will be the first point of contact for all incoming calls and email enquiries from tenants, landlords, contractors, and external partners, ensuring professional and efficient responses.
• Document Management: Draft, check, and maintain a variety of important documents, including tenancy agreements, landlord agreements, and other tenancy-related paperwork. You’ll ensure these are accurate and comply with legal and internal requirements.
• Data Management: Enter and update data across various systems, ensuring information is accurate, up-to-date, and easily accessible. You’ll also generate reports and analyse data to support operational decision-making.
• Office Administration: Maintain effective office systems, order goods and services, process invoices, and manage payments and reconciliations in line with the Council’s financial policies.
• Team Support: Support the wider Salford Property Link team by monitoring off-site visits, handling queries, and escalating issues when necessary. You’ll also play a role in developing and improving business processes to ensure the service runs smoothly.

What We Need from You

• Attention to Detail: Strong focus on accuracy when drafting agreements, maintaining records, and managing data.
• Organisation & Time Management: Ability to manage multiple tasks in a fast-paced environment, ensuring deadlines are met.
• Communication Skills: Excellent verbal and written communication skills to interact with a wide range of people, including tenants, landlords, contractors, and internal teams.
• IT Proficiency: Competent in the use of Microsoft Word, Excel, Outlook, and other software tools. Experience in using databases and managing data is essential.
• Problem-Solving: Ability to investigate and resolve discrepancies or queries independently.
• Initiative & Responsibility: Comfortable working independently in an office setting, taking ownership of tasks, and using your initiative to support the team.

What We Offer

• Learning & Development: Opportunities for continuous professional development, with access to over 200 online courses through the Council’s learning platform.
• Supportive Environment: Be part of a team that values collaboration and continuous improvement, working together to deliver high levels of performance.

Our Vision

Salford City Council is committed to creating a fairer, greener, and healthier city. As part of Salford Property Link, you will play an essential role in supporting the city's housing services, ensuring tenants and landlords receive efficient and effective services.

Want to know more about Salford?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you on our Salford pages!

Privacy Statement and Data Protection

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr