Senior Admin Support – Youth Justice & Education

The Methodist Church in Britain; England; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council is seeking an organised administrator to support the Prevention and Youth Justice Service. You will handle enquiries, staff the duty phone, and maintain confidential electronic records for legal processes, while coordinating meetings and volunteers.

The role requires strong Microsoft 365 skills, good communication, and experience with sensitive information. Hybrid working and 1–2 office days weekly are offered.

Qualifications

• NVQ Level 2 or 5 GCSEs including English and Maths at grade 4/C or above, or equivalent.
• Administrative experience, working effectively as part of a team.
• Experience engaging with professionals, partner agencies and the public.

Responsibilities

• Act as a key point of contact, answering enquiries, managing shared mailboxes and signposting people to support.
• Staff the Duty phone, taking messages, helping callers and arranging volunteer support for young people.
• Maintain accurate, timely records, including uploading information to children's electronic records for legal processes.
• Build relationships with families, carers, professionals, partner agencies, volunteers and colleagues.
• Keep processes on track through record keeping, spreadsheets, management information and service reporting.
• Organise meetings, panels, venues and volunteers, including taking clear and accurate notes.
• Provide administrative, interview and basic systems support to colleagues across the service.

Skills

Microsoft 365

Spreadsheets

Client management systems

Strong communication

Handling sensitive information

Organised

Time management

Education

NVQ Level 2 or 5 GCSEs including English and Maths at grade 4/C or above

Job description

Somerset Council is seeking an organised administrator to support the Prevention and Youth Justice Service. You will handle enquiries, staff the duty phone, and maintain confidential electronic records for legal processes, while coordinating meetings and volunteers.

The role requires strong Microsoft 365 skills, good communication, and experience with sensitive information. Hybrid working and 1–2 office days weekly are offered.