Senior FOI & Health Records Admin

UHCW; Coventry; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administrative Assistant to provide confidential admin support to the FOI & Access to Health Records Department in Coventry. The role focuses on handling requests under GDPR, FOIA and Health Records acts, ensuring timely processing and data quality.

The post requires organisational excellence, effective communication, and accurate data handling across Trust IT systems.

Qualifications

• Key skills in level 2 in literacy and numeracy or equivalent.
• NVQ 3 in Business Administration or Equivalent administration qualification.
• RSA typing level 1 or 2 or equivalent.

Responsibilities

• Act as first point of contact for telephone, email and written enquiries for the FOI and Access to Health Records Department.
• Receive, register, acknowledge, and monitor requests under UK GDPR, Data Protection Act 2018, FOIA 2000 and Access to Health Records Act 1990.
• Obtain, process, and record confidential information in accordance with policies; maintain confidentiality.
• Contribute to business improvement by producing reports and managing data using Trust IT systems.
• Assist with implementation and maintenance of office management systems to optimise patient care.
• Support team members with training and development and other duties as required.

Skills

Literacy and numeracy Level 2

RSA typing level 1/2

Education

NVQ 3 in Business Administration

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administrative Assistant to provide confidential admin support to the FOI & Access to Health Records Department in Coventry. The role focuses on handling requests under GDPR, FOIA and Health Records acts, ensuring timely processing and data quality.

The post requires organisational excellence, effective communication, and accurate data handling across Trust IT systems.