Senior Admin Assistant Band 3

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 23,000 - 27,000; Full time

Job summary

Kingston Hospital NHS Foundation Trust is seeking a motivated administrator to join a supportive team. The role focuses on handling patient appointments and clinical diaries for the physiotherapy and hand therapy department, with additional general administrative duties to assist clinicians and colleagues.

Ideal candidates have experience in customer services or call centres and a passion for delivering excellent patient service in a hospital environment.

Qualifications

• Experience in customer services environments or call centres is an advantage.

Responsibilities

• Provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital, including management of patient appointments and clinical diaries.
• Perform general administrative duties as required to support clinicians and colleagues.

Job description

We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistance and high-quality care to patients, clinicians and to their colleagues. The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

About us

Development and staff wellbeing

Your growth and happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.