Senior Accounts Lead, Presentations & Creative Services

Williams Lea; Greater London; Hybrid; GBP 65,000 - 78,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea in London is seeking a Senior Account Manager to lead the profitability, service delivery and client relationship management of a key EMEA Presentations and Creative Services account. You will lead day‑to‑day operations, manage resources across onshore and offshore teams, ensure high‑quality service delivery, and drive continuous improvement to meet and exceed client expectations.

This role requires a commercially minded, strategic professional capable of building strong client

Qualifications

• Proven experience in account management within Presentations, Creative Services, or similar client-facing environments.
• Strong understanding of Financial Services, Professional Services, or Legal sector clients.
• Excellent communication, stakeholder management and relationship-building skills.
• Experience leading and developing high-performing client service teams.

Responsibilities

• Oversee delivery of EMEA Presentations & Creative Services, ensuring contractual and client requirements are met.
• Build and maintain strong client relationships, delivering high levels of customer satisfaction.
• Lead account governance, service reviews, reporting, and strategic account planning.
• Identify opportunities for account growth, additional services, and revenue generation.
• Develop trusted relationships with key client and internal stakeholders.
• Ensure consistent delivery of high-quality services against SLAs and KPIs.
• Manage workloads, resources, and project deadlines across teams.
• Drive continuous improvement, innovation, and operational best practices.
• Proactively identify, elevate, and resolve client and operational issues.
• Analyse performance data and implement improvements to enhance service delivery.
• Lead, coach, and develop a high-performing client services team.
• Manage performance reviews, appraisals, training, and development plans.
• Provide direction and support to production teams to achieve service objectives.
• Act as a senior escalation point for team and client issues.
• Foster a collaborative, positive culture while leading by example.
• Build trusted relationships with senior client stakeholders.
• Develop a strong understanding of client business goals, challenges, and priorities.
• Manage client expectations and deliver solutions that exceed requirements.
• Promote Williams Lea's wider capabilities and identify cross-selling opportunities.
• Partner with global and cross-functional teams to strengthen and expand client services.
• Partner with global account and production teams to deliver seamless client service.
• Own client reporting, ensuring accuracy, transparency, and timely communication.
• Lead strategic client initiatives, delivering solutions aligned to business objectives.
• Promote Williams Lea’s wider capabilities and identify opportunities to enhance client value.
• Work closely with internal stakeholders to drive operational efficiency and account success.
• P&L management monthly, working with the Finance Manager to ensure all costs are allocated correctly and revenue is reported accurately.
• Work with Senior Account Director and Finance Manager to grow the revenue and gross profit of the account.
• Collaborate with clients to understand budgets and propose solutions within constraints.

Skills

Account management

Client relationships

Financial acumen

Budgets & profitability

Stakeholder management

Microsoft 365

Team leadership

Strategic thinking

Tools

Microsoft 365

Job description

Williams Lea in London is seeking a Senior Account Manager to lead the profitability, service delivery and client relationship management of a key EMEA Presentations and Creative Services account. You will lead day‑to‑day operations, manage resources across onshore and offshore teams, ensure high‑quality service delivery, and drive continuous improvement to meet and exceed client expectations.

This role requires a commercially minded, strategic professional capable of building strong client