Senior Account Manager - Lexology PRO - Commercial

Law Business Research Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to drive growth and enhance customer relationships. In this dynamic role, you will leverage your B2B account management expertise to develop strong client connections, implement effective sales strategies, and contribute to a collaborative team environment. With a commitment to inclusivity and personal development, this opportunity offers a supportive workplace where your contributions will be valued. Join a company recognized for its inspiring culture and take your career to new heights while making a real impact in the legal and professional services sector.

Benefits

Eye Care

Employee Assistance Programme

Birthday Off

Pension Plan

Life Assurance

Cycle to Work Scheme

Season Ticket Loan

Wellbeing Allowance

Private Healthcare

Company Socials

Qualifications

• 3+ years of B2B Account Management experience required.
• Excellent communication and negotiation skills are essential.
• Salesforce proficiency preferred for managing client relationships.

Responsibilities

• Develop strong relationships with customers to identify upselling opportunities.
• Lead the creation of proposals and sales pitches for new products.
• Update CRM to reflect sales activity and manage client contracts.

Skills

B2B Account Management

Subscription Sales

Interpersonal Communication

Account-Based Marketing

Salesforce

Negotiation Skills

Organizational Skills

Sales Performance

Team Collaboration

Resilience

Tools

CRM Systems

Salesforce

Job description

Senior Account Manager - Lexology PRO

Application Deadline: 30 April 2025

Department: Commercial

Employment Type: Full Time

Location: London

Reporting To: Charlotte Desouza

Description

Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees.

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

Key Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
• Develop strong relationships with existing customers at conferences and product demonstrations.
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
• Development and implementation of client sales plans for products and territories to meet your sales targets.
• Lead the creation of proposals and sales pitches for new products.
• Initiate, scope and manage projects to increase sales yield levels and revenue.
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
• Ensuring your clients have signed contract and orders are processed in accordance with GDPR regulations.
• Hit and exceed monthly stated targets.
• Help mentor new starters sharing your experience to help them develop.
• Champion our values of Collaboration, Excellence, Respect, Agility and Humility.

Skills Knowledge and Expertise

• 3+ years of B2B Account Management experience using a defined sales methodology.
• Experience of subscription sell in a news/data business.
• Excellent interpersonal, verbal, and written communication.
• Knowledge of account-based marketing and managing highly targeted campaigns.
• Experience in managing multi-stakeholder sales and negotiating contract/procurement processes.
• Organised, detail-oriented with the ability to forecast and report on team performance.
• Highly proficient in CRM systems/reporting. Experience with Salesforce is preferred.
• Sales motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal key constituents at the firm.
• Excellent negotiation and communication skills, in particular a highly professional telephone manner.
• Self-motivated and driven to achieve targets.
• International outlook.
• Ability to work to targets and showcase resilience in challenging situations.
• Role model organisational values to more junior members of the team, mentor and develop/train.
• Proven track record of sales performance and hitting targets.
• Knowledge of the legal sector or professional services is desirable.

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.