Senior Account Manager – CRM & Loyalty

Direct Recruitment; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Benefits package

3 days in London office

Job summary

Direct Recruitment in London is seeking a Senior Account Manager to join a leading integrated creative agency. You’ll work in the CRM & Loyalty team on a major retained account and partner with specialists across strategy, creative, data, tech, and production.

3 days per week in the London office and a competitive benefits package. The role centers on customer strategy and journey development, delivering multi-channel CRM campaigns including personalised emails and landing pages.

Qualifications

• Background in CRM, loyalty or customer engagement.
• Strong digital and data understanding.
• Experience delivering integrated multi-channel campaigns.
• Confidence managing day-to-day client relationships.
• Excellent attention to detail and ability to manage multiple workstreams.
• Proactive, collaborative approach and interest in producing great work.

Responsibilities

• Develop customer strategy and journey maps for major retained account.
• Deliver multi-channel CRM campaigns including personalised email and landing pages.
• Collaborate with strategy, data, tech and production teams.
• Present and communicate campaign plans and results to clients.
• Manage multiple workstreams and project timelines.

Skills

CRM

Loyalty

Customer engagement

Campaign management

Project management

Attention to detail

Team collaboration

Presentation skills

Communication skills

Job description

London | Hybrid - 3 days in the office

I’m hiring a Senior Account Manager to join a highly regarded, integrated creative agency with a brilliant reputation for producing standout work for some of the UK’s best-known brands.

You’ll join a growing CRM & Loyalty team, working on a major retained account and partnering with specialists across strategy, creative, data, tech and production.

The role covers everything from customer strategy and journey development through to delivering multi-channel CRM campaigns, including personalised email, landing pages and wider 1:1 communications.

We’re looking for someone with:

• A strong background in CRM, loyalty or customer engagement
• Good digital and data understanding
• Experience delivering integrated and multi-channel campaigns
• Confidence managing day-to-day client relationships
• Strong project management skills from brief through to delivery
• Excellent attention to detail and the ability to manage multiple workstreams
• Confidence working closely with creative, strategy, data and production teams
• Strong presentation and communication skills
• A proactive, collaborative approach and genuine interest in producing great work

£45-50k + benefits | 3 days per week in the London office