Senior Account Manager — Building Services & Key Client Leader

Cambridge Maintenance Services Limited; Manchester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Pension scheme

Development opportunities

Training and support

Job summary

Cambridge Maintenance Services Limited is seeking a proactive Account Manager to own a single key account and its sites across the UK, delivering exceptional service, building strong client relationships and driving profitability.

Reporting to the Senior Contract Manager and Regional Director, you will lead an engineering team, manage performance against KPIs and SLAs, and support commercial growth while ensuring compliance and high standards across the account.

Qualifications

• Experience managing a key account within building services or facilities management.
• Strong client relationships and stakeholder management skills.
• Commercial awareness with ability to interpret P&L performance.

Responsibilities

• Act as the primary point of contact for the client across the account.
• Manage account performance, profitability, KPIs and SLAs.
• Lead and develop engineers and lead engineers.
• Monitor site performance and conduct audits.
• Coordinate resource planning and holidays.
• Support recruitment and liaise with HR on people matters.
• Promote a high-performance culture and continuous improvement.

Skills

Key account management

Building services

Facilities management

Leadership

Client relationship

Commercial awareness

P&L understanding

Driving licence

Tools

Microsoft Office

CAFM systems

Job description

Cambridge Maintenance Services Limited is seeking a proactive Account Manager to own a single key account and its sites across the UK, delivering exceptional service, building strong client relationships and driving profitability.

Reporting to the Senior Contract Manager and Regional Director, you will lead an engineering team, manage performance against KPIs and SLAs, and support commercial growth while ensuring compliance and high standards across the account.