Account Manager

Cambridge Maintenance Services Limited; Manchester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Pension scheme

Development opportunities

Training and support

Job summary

Cambridge Maintenance Services Limited is seeking a proactive Account Manager to own a single key account and its sites across the UK, delivering exceptional service, building strong client relationships and driving profitability.

Reporting to the Senior Contract Manager and Regional Director, you will lead an engineering team, manage performance against KPIs and SLAs, and support commercial growth while ensuring compliance and high standards across the account.

Qualifications

• Experience managing a key account within building services or facilities management.
• Strong client relationships and stakeholder management skills.
• Commercial awareness with ability to interpret P&L performance.

Responsibilities

• Act as the primary point of contact for the client across the account.
• Manage account performance, profitability, KPIs and SLAs.
• Lead and develop engineers and lead engineers.
• Monitor site performance and conduct audits.
• Coordinate resource planning and holidays.
• Support recruitment and liaise with HR on people matters.
• Promote a high-performance culture and continuous improvement.

Skills

Key account management

Building services

Facilities management

Leadership

Client relationship

Commercial awareness

P&L understanding

Driving licence

Tools

Microsoft Office

CAFM systems

Job description

We're looking for a proactive and commercially minded Account Manager to take ownership of single key account and its sites across the UK, ensuring exceptional service delivery, a strong client relationship and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business.

You'll lead a dedicated engineering team, act as the primary point of contact for the client and play a key role in maintaining high service standards across the account while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage the account while being supported by an experienced leadership team.

Key Responsibilities:

Account & Client Management:

• Act as the primary point of contact for the client.
• Manage account performance, profitability, KPIs and SLAs.
• Identify and manage variations and additional works opportunities across the account.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery across the account.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Compliance & Performance:

• Ensure compliance with all company procedures, account requirements and health & safety regulations.
• Provide technical support and guidance to engineering teams where required.
• Drive continuous improvement and maintain high standards of service delivery across the account.

Location:

Manchester area, with travel required.

Hours of Work:

40 hours per week between Monday - Friday.

Essential Skills & Qualifications:

• Proven experience managing a key account within building services or facilities management.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of account P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

What We Offer:

• Eligible roles benefit from a bonus scheme and car allowance
• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group