Senior Account Manager

SM92; Warrington; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Work from home policy

Health insurance

Full training

Share options

Paid sick leave

Flexible hours

Job summary

SM92 is seeking a Senior Account Manager to lead client onboarding, strategy execution, and ongoing relationship management. You will coordinate with Creative, Performance, Development and Sales to deliver integrated digital marketing campaigns and ensure client satisfaction across campaigns.

Ideal candidates have proven experience in digital agency settings, with strong communication skills and a track record of driving ROI through data-driven insights and upselling opportunities.

Qualifications

• Proven experience in a client services role within a digital agency or in a digital marketing team.
• Strong understanding of digital marketing principles with a focus on lead generation.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in project management and CRM software (e.g. Monday.com, HubSpot) and MS Office (Excel).
• Ability to manage multiple projects simultaneously with meticulous attention to detail.
• Collaborative mindset with a passion for exceeding client expectations and supporting agency growth.

Responsibilities

• Collaborate with Creative, Performance, Development and Sales teams to develop and execute digital marketing strategies for new and existing clients.
• Own the client onboarding and delivery process, ensuring a smooth transition into services and exceeding expectations.
• Update and brief all stakeholders about client needs and expectations.
• Serve as the primary contact, building strong, long-lasting client relationships.
• Manage and analyse client data to ensure campaign effectiveness and ROI.
• Identify and explore new business opportunities to contribute to agency growth.
• Upsell services where they are successful and underutilised.

Skills

Client services

Digital marketing

Lead generation

Communication

Project management

CRM software

Tools

HubSpot

Monday.com

Excel

Job description

We're seeking a highly motivated and results-oriented Senior Account Manager to join our dynamic team at SM92. As an end-to-end digital marketing agency with a growing presence in the USA, operating across specific niche markets, we specialise in generating high-quality marketing campaigns across multiple sectors.

In this role, you'll collaborate closely with our Creative, Performance, Development and Sales teams to deliver comprehensive digital marketing strategies for our client base. You'll be responsible for onboarding new clients, ensuring a smooth and successful transition into the agency and its services, as well as nurturing existing relationships.

The role

• Collaborate with Creative, Performance, Development and Sales teams to develop and execute comprehensive digital marketing strategies for new and existing clients.
• Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
• Update and brief all stakeholders about client’s needs and expectations.
• Serve as the primary contact, building strong, long-lasting client relationships.
• Act as a support and buffer between the team and our clients.
• Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
• Identify and explore new business opportunities to contribute to agency growth.
• Offer insights and upsell to clients where services are successful and underutilised.
• Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
• Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.

To be successful, you'll possess

• Proven experience in a client services role within a digital agency or in a digital marketing team in a fast-paced in-house environment.
• Strong understanding of digital marketing principles, with a focus on lead generation.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in project management and CRM software (e.g. Monday.com, HubSpot) and MS Office Suite (especially Excel).
• Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.
• A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.

What we offer

• Work from home one day per week
• Top Health Insurance
• Full Training
• Share Options
• 5 days of paid sick pay*
• Flexible working hours (8am-10am to 4pm-6pm)