Account Manager

Genesis Employment Services Ltd; Coventry; On-site; GBP 36,000 - 56,000; Full time

Job summary

Genesis Employment Services Ltd is seeking an experienced Account Manager to lead client relationships across the agency. You will be the day-to-day strategic partner for a portfolio of clients, ensuring projects run smoothly and communication is exceptional.

You will manage multiple retained and project-based accounts, build trust with key stakeholders, and drive growth opportunities while ensuring high-quality, proactive service that defines our clients’ experience.

Qualifications

• Proven experience as an Account Manager or similar client-facing role.
• Experience in a digital marketing, creative, media or full-service agency is preferred.
• Ability to manage multiple accounts and priorities with strong communication.

Responsibilities

• Act as main day-to-day contact for a portfolio of clients across sectors.
• Build strong, trusted relationships with key client stakeholders.
• Understand client business goals and translate into actionable briefs for teams.
• Lead meetings, strategy sessions, reviews and performance updates.
• Coordinate work across agency teams to deliver on client objectives.
• Monitor account performance, budgets and profitability.
• Identify opportunities for growth and cross-sell where appropriate.
• Maintain accurate client records in CRM and project-management systems.

Skills

Account management

Client relationships

Digital marketing

Stakeholder management

Communication

Project management

Commercial acumen

Tools

CRM

Project management tools

Presentation tools

Job description

Our Client is looking for an experienced, commercially minded Account Manager to lead client relationships across the agency. You will be the day-to-day strategic partner for a portfolio of clients, ensuring projects run smoothly, communication is exceptional and every client receives the high-quality, proactive service that defines our clients Experience.

This is a varied role covering the full breadth of The Clients offering, including performance marketing, paid media, SEO, social media, creative, branding, websites, software, AI enablement and digital transformation. Previous experience in a marketing, creative or digital agency is strongly preferred.

The role

As an Account Manager, you will own the relationship between The Client and your clients. You will understand their business, commercial goals, challenges and opportunities, then bring together the right people across the agency to deliver work that creates a genuine impact.

You will manage multiple retained and project-based accounts, keeping delivery organised, clients informed and teams aligned. This is not simply an administrative role. We are looking for someone who can build trust, identify growth opportunities, confidently challenge where needed and make clients feel like a valued part of the business

Key responsibilities

• Act as the main day-to-day contact for a portfolio of clients across multiple sectors.
• Build strong, trusted and long-term relationships with key client stakeholders.
• Develop a detailed understanding of each client’s business, objectives, audiences, competitors and growth priorities.
• Lead regular client meetings, strategy sessions, campaign reviews and performance updates.
• Create clear project briefs and ensure internal teams fully understand the client’s goals, requirements, deadlines and priorities.
• Coordinate work across teams, including Perform, Evolve, Enablement and The Herd Dev & Tech.
• Manage campaign plans, project timelines, actions, deliverables and client approvals.
• Ensure clients receive proactive communication, clear reporting and a consistently excellent experience.
• Work with performance and creative teams to translate results into clear, commercially relevant client updates.
• Identify opportunities for additional support, cross-selling and upselling where it will genuinely benefit the client.
• Support the preparation of proposals, scopes of work, presentations, renewal plans and strategic recommendations.
• Monitor account performance, client satisfaction, budgets and profitability.
• Handle client queries, feedback and challenges professionally, escalating issues appropriately and helping to find practical solutions.
• Support onboarding for new clients and ensure every early interaction reflects the clients experience
• Keep client information, actions, notes and project records accurate and up to date within the agency’s CRM and project-management systems.
• Contribute ideas that improve client service, internal processes, reporting and retention.

Essential skills and experience

• Proven experience as an Account Manager, Senior Account Executive, Client Services Manager or similar client-facing role.
• Previous experience working in a digital marketing, creative, media, web development or full-service agency environment is strongly preferred.
• Experience managing multiple client accounts, projects and priorities at the same time.
• Strong understanding of digital marketing and the ability to discuss services such as paid media, SEO, social media, branding, content, websites and digital strategy with confidence.
• Excellent verbal and written communication skills.
• Strong organisational and project-management skills, with close attention to detail.
• Ability to lead meetings, present ideas and build confidence with senior stakeholders.
• Commercial awareness, including an understanding of budgets, scopes, retainers, account growth and profitability.
• Ability to translate client objectives into clear, useful briefs for specialist teams.
• A proactive approach to account development, problem-solving and relationship management.
• Confidence using CRM, project-management, presentation and reporting tools.
• A calm, professional and solutions-focused approach when working under pressure