Senior Account Manager

Corpay; Swindon; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Life insurance

Pension scheme 5% employer contrib.

Private Healthcare

25 days Holiday plus stats

Job summary

Corpay is hiring a Senior Account Manager for our Fuel and Fleet Payments division in Swindon. You will build trusted relationships with mid-market customers, own day-to-day engagement and resolve issues to ensure premium service.

You will drive account performance, growth and retention, coordinating with Customer Success, Sales, Operations and Finance to deliver seamless experiences and value across Allstar products.

Qualifications

• Proven experience in a Key Account Manager, Senior Customer Success, or client-facing commercial sales role.
• Experience managing a portfolio of customers with targets for volume, revenue and retention.
• Strong understanding of customer lifecycle management including onboarding, growth, renewal and recovery.

Responsibilities

• Manage and grow a mid-market portfolio, ensuring strong commercial performance, customer satisfaction and long-term retention.
• Deliver against volume, revenue and activity targets; identify cross-sell and upsell opportunities; support retention.
• Identify early warning signs of dissatisfaction or attrition; lead recovery and reengagement for at-risk accounts.
• Collaborate with internal teams (Customer Success, Sales, Operations, Finance) to deliver seamless experiences and inform improvements.

Skills

Key Account Management

Client-facing

CRM systems

Stakeholder management

Portfolio growth

Data analysis

Job description

Your role

Corpay is looking to hire a Senior Account Manager within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office. You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care. You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.

How We Work

The Senior Account Manager is office-based, working from our Swindon location. Our business operating hours are Monday – Friday, 8:30am – 5.00pm. To set you up for success, Corpay provides:

• An allocated workspace in our Swindon office
• All necessary company issued equipment
• Comprehensive, hands‑on training and continued support from the Customer Success Team

Role Responsibilities

As a Senior Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:

• Customer Relationship Management Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio. Act as a dedicated point of contact for customers, owning day‑to‑day engagement and issue resolution. Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
• Account Performance & Growth Deliver against agreed volume, revenue, and activity targets across assigned product lines. Identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption. Work proactively to mitigate attrition risk and support customer retention.
• Risk, Retention & Recovery Identify early warning signs of customer dissatisfaction or attrition risk. Lead recovery and reengagement activity for at‑risk accounts, working closely with internal teams where required. Ensure accurate tracking and reporting of retention and recovery activity.
• Cross‑Functional Collaboration Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences. Coordinate internal resources to resolve customer issues efficiently and effectively. Provide feedback from customers to inform product, process, and service improvements.

Skills & Experience

• Proven experience in a Key Account Manager, Senior Customer Success, or a client‑facing commercial sales role.
• Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
• Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
• Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
• Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
• Experience operating effectively within a fast‑paced, results‑driven environment.
• Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
• Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.

Benefits & Perks

• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday plus stats (plus Holiday Buy/Sell) Access to LinkedIn learning #LI-HG1 #LI-On-site

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Transparency & Compliance Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Fast‑growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self‑motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.