Senior Account Manager

Corpay; Swindon; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Life insurance

Pension plan

Private healthcare

25 days holiday + stats

LinkedIn Learning access

Job summary

Corpay in Swindon is seeking a Senior Account Manager to nurture and grow a mid-market portfolio in the Fuel and Fleet Payments division. You will own day-to-day engagement, resolve issues promptly, and align Corpay solutions to customer needs to drive value.

You will collaborate with internal teams to ensure seamless experiences, monitor retention, and pursue opportunities for upsell and product adoption in a fast-paced environment.

Qualifications

• Proven experience in a Key Account Manager, Senior Customer Success, or client-facing commercial sales role.
• Track record of managing a portfolio of customers and achieving targets.
• Strong understanding of customer lifecycle management (onboarding, growth, renewal, recovery).
• Experience using CRM systems and performance reporting tools.
• Ability to analyze customer data and identify trends, risks, and opportunities.
• Comfort working in a fast-paced, results-driven environment with stakeholders.

Responsibilities

• Manage and grow a mid-market portfolio of customers to deliver strong commercial performance.
• Own day-to-day engagement, resolve issues, and act as the primary point of contact.
• Identify opportunities to cross-sell, upsell, and increase product adoption.
• Collaborate with Customer Success, Sales, Operations, and Finance to ensure seamless experiences.
• Track retention and recovery activities and report on outcomes.

Job description

Your role

Customer Service - Account Management - P3 - GBR

What you’ll be doing

What We Need

Corpay is looking to hire a Senior Account Manager within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office.

You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day-to-day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care.

You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for.

This role is central to delivering excellent customer outcomes, strengthening long-term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.

How We Work

The Senior Account Manager is office-based, working from our Swindon location.

Our business operating hours are Monday - Friday, 8:30am - 5.00pm.

To set you up for success, Corpay provides:

• An allocated workspace in our Swindon office

• All necessary company issued equipment

• Comprehensive, hands-on training and continued support from the Customer Success Team

Role Responsibilities

As a Senior Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention. Responsibilities include:

Customer Relationship Management

• Building and maintaining strong, trusted relationships with key customer stakeholders across our segmented portfolio.

• Acting as a dedicated point of contact for customers, owning day-to-day engagement and issue resolution.

• Understanding customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.

Account Performance & Growth

• Delivering against agreed volume, revenue, and activity targets across assigned product lines.

• Identifying opportunities to grow existing accounts through cross-sell, upsell, and increased product adoption.

• Working proactively to mitigate attrition risk and support customer retention.

Risk, Retention & Recovery

• Identifying early warning signs of customer dissatisfaction or attrition risk.

• Leading recovery and reengagement activity for at-risk accounts, working closely with internal teams where required.

• Ensuring accurate tracking and reporting of retention and recovery activity.

Cross-Functional Collaboration

• Working closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.

• Coordinating internal resources to resolve customer issues efficiently and effectively.

• Providing feedback from customers to inform product, process, and service improvements.

Skills & Experience

• Proven experience in a Key Account Manager, Senior Customer Success, or a client-facing commercial sales role.

• Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.

• Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.

• Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.

• Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.

• Experience operating effectively within a fast-paced, results-driven environment.

• Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.

• Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.

Benefits & Perks

• 4 X Life insurance

• Pension scheme 5% employer contribution

• Private Healthcare

• 25 days Holiday plus stats (plus Holiday Buy/Sell)

• Access to LinkedIn learning

#LI-HG1

#LI-On-site

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.