Senior Account Manager

ANS Group; Manchester; On-site; GBP 45,000 - 75,000; Full time

Job summary

ANS Group is seeking a Senior Account Manager to manage a portfolio of SMB customers and maximise the value of their technology investments. You will nurture trusted partnerships, deliver outstanding service, and identify opportunities to upsell across cloud, security, data, digital workspace and managed services.

You will lead commercial and service reviews, renewals, and cross-sell initiatives, acting as a trusted advisor to help customers achieve business goals through technology.

Qualifications

• Proven account management experience within technology or managed services.
• Strong understanding of cloud technologies and digital transformation.
• Track record of growing customer accounts and achieving revenue targets.
• Excellent relationship-building, communication and presentation skills.
• Commercially minded with a consultative sales approach.
• Highly organised, self-motivated and customer-focused.
• Passionate about technology and helping customers succeed.

Responsibilities

• Managing a portfolio of SMB customer accounts.
• Building strong, long-term relationships with key stakeholders.
• Driving account growth through consultative upselling and cross-selling.
• Leading commercial reviews, service reviews and renewal conversations.
• Acting as a trusted advisor, helping customers achieve their business goals through technology.
• Reducing customer churn by delivering an exceptional customer experience.

Skills

Account management

Cloud technologies

Relationship building

Consultative sales

Organization

Technology customer focus

Job description

We're looking for a Senior Account Manager to join ANS and help our SMB customers maximise the value of their technology investments while driving account growth.

This is a relationship-focused role where you'll manage a portfolio of customers, building trusted partnerships, delivering outstanding service, and identifying opportunities to upsell and cross-sell solutions across cloud, security, data, digital workspace and managed services.

What You'll Be Doing

• Managing a portfolio of SMB customer accounts


• Building strong, long-term relationships with key stakeholders


• Driving account growth through consultative upselling and cross-selling


• Leading commercial reviews, service reviews and renewal conversations


• Acting as a trusted advisor, helping customers achieve their business goals through technology


• Reducing customer churn by delivering an exceptional customer experience


• Working closely with internal technical, delivery and leadership teams

What We're Looking For

• Proven account management experience within technology or managed services


• Strong understanding of cloud technologies and digital transformation


• A track record of growing customer accounts and achieving revenue targets


• Excellent relationship-building, communication and presentation skills


• Commercially minded with a consultative sales approach
  
• Highly organised, self-motivated and customer-focused


• Passionate about technology and helping customers succeed

Why ANS?

At ANS, you'll join a high-performing team with access to market-leading technology, an established customer base, and genuine opportunities for progression and development. You'll have the autonomy to build strategic customer relationships while making a real impact on both customer success and business growth.

Ready to take the next step in your account management career? We'd love to hear from you.