Senior Account Manager

Bioscript Group

Macclesfield

Hybrid

GBP 43,000 - 62,000

Full time

8 days ago

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Benefits offered by this job

Salary aligned

25 days holiday

Enhanced sick leave

Enhanced maternity/paternity leave

Birthday charity donation

Bonus day off

Life insurance

Private medical insurance

Health wellbeing allowance

International EAP

Job summary

Bioscript Group is seeking an Account Manager or Senior Account Manager to lead client account teams across medical communications projects, with a focus on excellent client service and strong financial and project management.

The role involves driving growth, coaching staff, and maintaining key client relationships, with domestic and international travel as needed in a hybrid/remote setup.

Qualifications

5 year’s Med Comms experience.
Strong understanding of the industry including product lifecycle and therapy areas.
Excellent project and financial management skills.
Proactive approach to learning and industry trends.
Collaborative and dynamic environment; strategic thinker.
Ability to work autonomously yet as a team player.

Responsibilities

Drive organic growth aligned to client objectives and strategies.
Lead and coach the client service team; provide regular performance feedback.
Manage projects to time, budget and client satisfaction.
Oversee account team resourcing and relationships with clients.
Provide commercial perspective and oversee budget tracking and forecasts.
Review client briefs and brief internal teams accordingly.
Develop and maintain long-term client relationships and primary contact for accounts.
Prepare for and participate in client meetings; provide on-site support as needed.
Contribute to account plans, forecasts and action accountability.
Lead or contribute to RFI/EFPs and pitches where needed.
Collaborate with internal teams to produce accurate project specs and budgets.

Skills

Med Comms experience

Account management

Client relationship management

Project management

Budgeting / financial mgmt

Job description

Location: Macclesfield or London (Hybrid) or UK (remote)

About Us

Established in 2005, Bioscript Group is formed from multiple, specialist businesses to support our global pharmaceutical clients; we draw on their multidisciplinary expertise to help navigate critical decisions at key points in the product lifecycle.

Our scientific and strategic expertise help our clients make better decisions. We provide medical communication services, market access consulting and regulatory writing support with deep domain expertise to effectively navigate complex disease areas.

The Opportunity

We are currently looking for an Account Manager or Senior Account Manager to proactively lead and motivate our client account teams to deliver projects across the full range of medical communications services with an emphasis on excellent client service and best practice financial and project management.

Key Responsibilities

Drive organic growth that aligns to the clients’ objectives and strategies
Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports
Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction
Take responsibility for team performance and client relationships, including account team resourcing requirements
Provide professional, high-quality commercial perspective to allocated accounts
Interpret and challenge client briefs and brief the internal teams accordingly
Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account
Prepare for, attend and proactively participate in client meetings, including on-site support according to the needs of the account
Contribute to the development and regular review of account plans and forecasts, taking accountability for assigned actions
Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required
Liaise with internal teams to produce accurate project specifications and budget estimates, actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally
Drive projects through to completion, including reconciliation invoicing, and the monitoring of aged debt in a timely manner, demonstrating best practice of Bioscript financial procedures
Understand and meet account KPIs, highlighting any concerns/issues to senior client services colleagues in a timely manner
Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators
Identify opportunities for growth, identify potential limitations and propose appropriate course of action

About You

5 year’s Med Comms experience
Strong understanding of the industry including product lifecycle, the range of med comms deliverables and strong therapy area expertise
Excellent project and financial management skillsMeticulous attention to detail
A proactive approach to learning and staying informed about industry trends
Enthusiasm for working in a collaborative and dynamic environment
Strategic thinker
Ability to work autonomously, proactivity and collaboratively
A team player

Please note, this role may require domestic and international travel.

Our people are at the heart of our business

We are focused not just on delivering the exceptional for our clients, but for our teams too. Understanding everyone is different and we believe in treating everyone as an individual with opportunities to develop your skills and career around our disciplines.

Our benefits include: