Senior Account Manager

Cactus Life Sciences

Greater London

Hybrid

GBP 48,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Annual leaves and public holidays

Holistic wellness support

Retirement savings plan

Job summary

A growing scientific communications agency in the UK seeks a Senior Account Manager. The role involves managing client accounts, ensuring deliverables meet expectations, and leading strategic projects. Ideal candidates will have over 2 years of experience in healthcare communications and strong interpersonal skills. This is a remote-first position, with the expectation of occasional travel to London. Benefits include wellness support and retirement savings plans.

Qualifications

2+ years’ experience as an Account Manager in healthcare communications.
Strong understanding of medical communications and market dynamics.
Demonstrates strong interpersonal skills and problem-solving abilities.

Responsibilities

Manage accounts and projects independently to meet client expectations.
Identify risks and implement solutions to optimize client partnerships.
Lead strategic project initiatives using storytelling and visual concepts.

Skills

Client relationship-building

Business communication

Interpersonal skills

AI Adaptability

Education

Degree minimum (life science preferred)

Tools

Microsoft Office Suite

Adobe

Job description

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Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision‑making, and real‑world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.

We are a remote‑first organization and embrace an “accelerate from anywhere” culture. You may be required to travel based on business requirements or for company/team events.

Responsibilities

Understand client objectives, adapt to their working style, and ensure all deliverables align with client expectations.
Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes.
Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualisation.
Encourage client feedback to drive improvement, and present new initiatives to stakeholders when appropriate.

Project Workflows

Ensure a seamless client experience and drive timely project closure to boost productivity.
Review deliverables to ensure alignment with client objectives and monitor timelines to ensure on‑schedule delivery.
Lead project kick‑off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings.
Maintain regular communication and take relevant actions with third parties that influence deliverables, such as congress secretariats.

Project Status and Governance

Lead project status meetings with accurate reporting to ensure alignment with client objectives.
Support governance reporting with the Account Director through monthly and quarterly reviews.

Organic Growth

Identify growth opportunities and support the Account Director with business forecasting.

Qualifications and Prerequisites

Education: Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry.
Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in the medical affairs.
Business skills: Strong client relationship‑building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust.
Business Acumen: Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients.
Interpersonal Skills: Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence.
Technology skills: Microsoft Office suite (e.g., Microsoft Project), Adobe.
AI Adaptability: Shows an eagerness to learn and apply AI tools and technologies.
Travel: This role includes occasional travel to the client site in London, potentially once a month.

Benefits of the Role

Annual leaves and public holidays.
Statutory leaves including SSP, maternity and paternity leaves.
Holistic wellness support with access to fitness club and sportive activities.
Financial security through life assurance and income protection.
Retirement savings plan with employer contributions.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote‑first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently.
Documenting work that brings everyone on the same page.
Maturity to choose between synchronous and asynchronous collaboration.
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organisations redefine scientific exchange – leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.

Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future‑ready technologies, we partner with medical affairs teams to catalyse their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

Seniority level