Account Manager

Bioscript Group; Macclesfield, Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Bioscript Group is seeking a client services leader to drive organic growth and ensure delivery of strategic projects. You will lead a team, coach performance, and manage key client relationships across multidisciplinary accounts.

The role involves guiding projects to completion, maintaining budgets, and ensuring high-quality client service across hybrid/remote UK work arrangements. The position emphasizes leadership, strategic client management, and action-oriented accountability within a

Responsibilities

• Drive organic growth aligning to client objectives
• Lead and coach client service team members and direct reports
• Lead teamwork to deliver projects on time and within budget for client satisfaction
• Own team performance and client relationships including resource planning
• Provide commercial perspective to allocated accounts
• Interpret and brief internal teams on client briefs
• Build long-term client relationships: primary contact as required
• Prepare for and participate in client meetings, including on-site support
• Contribute to account plans and forecasts, own actions
• Contribute to RFIs/EFPs and pitches where needed
• Liaise with internal teams for project specs and budget estimates; review SOWs
• Drive projects to completion: invoicing and aged debt management
• Meet account KPIs and promptly flag concerns to senior client services
• Communicate across the organisation and mentor mid-level staff
• Identify growth opportunities and propose actions

Job description

Location: Macclesfield or London (Hybrid) or UK (remote)

• Drive organic growth that aligns to the clients’ objectives and strategies
• Lead and motivate the team and provide regular coaching and feedback on performance to client service team members and direct line reports
• Take the lead in establishing and driving effective teamwork to deliver projects on time, to budget and to client satisfaction
• Take responsibility for team performance and client relationships, including account team resourcing requirements
• Provide professional, high-quality commercial perspective to allocated accounts
• Interpret and challenge client briefs and brief the internal teams accordingly
• Establish positive long-term client relationships, acting as the primary point of contact according to the requirements of the account
• Prepare for, attend and pro actively participate in client meetings, including on-site support according to the needs of the account
• Contribute to the development and regular review of account plans and forecasts , taking accountability for assigned actions
• Contribute to (and lead where necessary) the development of RFI/EFPs and participate in pitches where expertise is required
• Liaise with internal teams to produce accurate project specifications and budget estimates , actively reviewing SOWs and providing best practice leadership on budget tracking both internally and externally
• Drive projects through to completion, including recon c iliation invoicing, and the monitoring of aged debt in a time l y manner , demonstrating best practice of Bioscript financial procedures
• Understand and meet account KPIs, highlighting any concerns/issues to s enior c lient s ervices colleagues in a timely manner
• Be confident in communicating across the organisation, including up managing to the Med Comms Leadership Team and mentoring Account Managers, Executives and Coordinators
• Identify opportunities for growth, identify potential limitations and propose appropriate course of action