Senior Account Manager

Judopay; London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Uncapped Holiday

Private medical healthcare

Cycle to work scheme

Enhanced parental leave policies

Very delightful office dogs

Job summary

A dynamic payments platform in London seeks a Senior Account Manager to manage key customer accounts, driving growth and providing exceptional service. The ideal candidate will have over 5 years of account management experience, particularly in the payments sector, and will be passionate about building relationships with clients. This role includes uncapped holiday and a hybrid working policy.

Qualifications

• 5+ years of experience in an account management role.
• Experience working with merchants in Taxis, Hotels, Food, and Beverage.
• Excellent communicator (both written and verbal).

Responsibilities

• Be the main point of contact for key accounts.
• Grow transaction volumes by identifying business opportunities.
• Provide feedback from customers to the business.
• Problem-solve merchant issues daily.

Skills

Strategic thinking

Communications

Customer service

Relationship building

Problem-solving

Time management

Education

5+ years in account management

Job description

Direct message the job poster from Judopay

Judopay is a new-age payments platform. We build and design the technology that enables payments for brands like KFC, Hiscox, Foxtons and AutoCab.

You’ll be joining the company at a pivotal time in our growth as we expand our payment offering over the next 12 months. Focusing on reducing complexity across the entire payment chain, you’ll help some of the UK’s leading brands launch new payment products, reduce fraud and identify innovative ways for them to tackle business challenges through their in-app, online and face-to-face payments.

As a Senior Account Manager at Judopay, you will work closely with a portfolio of Judopay’s top customers, understanding their payment flows and supporting them through ongoing collection and analysis of data and feedback, turning this into upselling and retention strategies as well as feedback into the product road map.

You will be involved in all aspects of support, account management, demonstrating the product, educating customers through a methodology of putting their success at the core of what you do and growing the existing revenue stream for Judopay.

Key Responsibilities

• Being the main point of contact between Judopay and a number of named key accounts
• Grow transaction volumes of your portfolio of customers through recognising business opportunities and ensuring Judopay is their primary payment provider.
• Represent the voice of the customer to provide feedback to the business.
• Problem-solving existing merchant issues on a daily basis
• Collaborate closely with sales to support renewals and expansion of opportunities
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Provide insights to customers through data and analytics to ensure that they get the most out of the Judopay platform, with the aim of helping grow our customer base.
• Collaborate internally with marketing, product and operations to ensure that we maximise the success of each customer..
• Support the Head of Commercial with strategic projects and the overall account management strategy

What We’re Looking For

• Strategic thinker, helping us find more opportunities to commercialise
• 5+ years of experience in an account management role and in Payments industry
• Experience working with merchants in Taxis, Hotels, Food and Beverage
• Love for all things mobile
• Excellent communicator (both written and verbal)
• True passion for building and growing relationships
• Work on your own initiative

You will succeed if you

• Have a ‘can-do’ and ‘roll your sleeves up’ attitude.
• Are passionate about always going the extra mile to deliver excellent Customer Service. Are resilient in the face of challenges.
• Are a winner, highly competitive and a team player.
• Are a people person with strong relationship skills; have high levels of empathy and are an excellent listener.
• Are highly self-motivated and will drive solutions rather than dwelling on problems. Have the ability to operate in an often ambiguous and fast-paced environment.
• Are highly organised with great time management skills.
• Able to operate and communicate confidently across all levels of business, from front-line support teams to C-suite.
• Love to geek out on product knowledge.
• Truly embody our company values: commitment, collaboration, resiliency and curiosity.
• Uncapped Holiday - upon successful completion of probation
• Private medical healthcare - upon successful completion of probation
• Internal and external training
• Birthdays off
• Mental Health Self Care Days
• Personalised career development plan
• Cycle to work scheme.
• Pension
• Very cool office in the heart of Hoxton with hybrid working policy in place
• Very delightful office dogs
• Enhanced parental leave policies

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technology, Information and Internet

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