Senior Account Manager

EIKON Group; London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual leave

Company pension

Company events

Cycle to Work Scheme

Free office snacks & drinks

Supplemental training opportunities

Health related vouchers

Involvement in high-profile projects in Film & TV

Job summary

EIKON Group is seeking a Senior Account Manager to orchestrate trailer and marketing campaigns for studio clients. This pivotal role demands strong organisational abilities and a knack for problem-solving in a dynamic, fast-paced environment. Ideal candidates will have proven experience in client services and film localisation, along with excellent communication and interpersonal skills.

Qualifications

• 3+ years client services experience.
• 3+ years in post-production, localisation experience.
• Knowledge of Online and Digital Cinema file formats and localisation workflows.

Responsibilities

• Manage trailer assets and serve as main client contact.
• Coordinate with internal teams and manage production schedules.
• Mentor and train Account Managers and Coordinators.

Skills

Articulate written and verbal communication

Excellent interpersonal skills

Ability to manage multiple tasks

Creative problem-solving

Highly organised

Education

College degree or equivalent work experience

Job description

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People and Communications Manager in Film/TV

We are looking for a Senior Account Manager to join our team to work with us managing trailer and marketing campaigns for our studio clients. This role is fundamental in delivering global campaigns across multiple platforms and channels. We are looking for someone who can provide top quality customer service and is technically savvy, with background in localisation, content creation and delivery of Online and Digital Cinema formats. To be successful you will need to be an organised, self-starter who thrives in a fast-paced and dynamic environment.

As a Senior Account Manager, you will be responsible for leading and developing our studio accounts, servicing the end-to-end workflow of localising and delivering trailer assets. You will manage complex delivery schedules with the ability to coordinate multiple internal teams, communicate challenges and prioritise work according to tight deadlines.

Key Responsibilities

• Day-to-day management of trailer assets.
• Main point of contact for client - Develop and maintain strong, professional relationships.
• Work closely with EIKON’s Client Services team in both London and LA to maintain consistency and continuity throughout.
• Respond to client queries accurately and efficiently.
• Collaborate with internal teams including localisation, VFX and technology, relaying queries to external vendors and the client, promptly resolving issues.
• Place and monitor orders in EIKON’s work order systems.
• Manage production schedules and provide status updates.
• Schedule and manage translators for subtitle deliverables across various formats.
• Receive translations for graphic localisation and facilitate the approval process.
• Mentor and train Account Managers and Coordinators.
• Billing, reporting and all associated administrative tasks.

Skills and Attributes

• Articulate written and verbal communication.
• Excellent interpersonal skills and ability to relate to people on all levels.
• Ability to pivot from low-level detail to high-level overview on projects.
• Accustomed to working in a fast-paced environment to tight deadlines.
• Creative thinker always looking to improve workflows and solve problems.
• ‘Can-do’ attitude, willing to get involved wherever needed.
• Highly organised, detail oriented and able to adjust priorities as circumstances change.

Minimum Qualifications

• 3+ years client services experience.
• 3+ years in post-production, localisation experience.
• College degree or equivalent work experience.
• Knowledge of technical specifications of Online and Digital Cinema file formats and localisation workflows.

Working Hours and Location

The role will be based at our Soho, London premise.

Working hours are 9:30am to 6:00pm however the candidate should be willing to work outside of these hours based on business requirements.

• Annual leave
• Company pension
• Company events
• Cycle to Work Scheme & Designated bike area
• Free office snacks & drinks
• Supplemental training opportunities
• Health related vouchers
• Working on high-profile projects in the Film & TV industry

*** Please apply by submitting your CV and cover letter via the link ***

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Customer Service, and Administrative

• Industries

  Movies, Videos, and Sound

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