Senior Account Manager

ICS-digital; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading digital agency in Leeds seeks a Senior Account Manager to enhance client relationships and manage high-stakes digital campaigns. The role offers professional development, collaboration, and a competitive salary with bonuses. Ideal candidates will have agency experience and strong communication skills.

Benefits

33 days annual leave

Birthday off

Work abroad policy

Competitive pension scheme

Bonus scheme

Hybrid, flexible working

Life Assurance

Private Bupa healthcare

Regular team socials

Free weekly breakfasts

Qualifications

• Experience in a client-facing role with a digital marketing agency.
• Strong written and verbal communication skills.
• Familiarity with digital marketing channels.

Responsibilities

• Build and maintain strong client relationships.
• Ensure project delivery on time and budget.
• Identify opportunities to maximize client success.

Skills

Client Relationship Management

Communication

Analytical Skills

Problem Solving

Tools

Digital Marketing

SEO

Content

Digital PR

Paid Media

Job description

2 weeks ago Be among the first 25 applicants

We have already recruited for this role once so far this year, but due to client demand and growth we are looking for another Senior Account Manager to join our team! We're looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across high stakes national and international digital campaigns.

Working in partnership with colleagues and clients in highly competitive industries, there is significant scope for professional development, highly collaborative working and personal growth, all with the full support of our 100-strong team in Leeds.

Senior Account Manager

As an integral voice in the central Client Services function at ICS-digital, you'll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects - across service areas like SEO, content, PR and translation - are delivered on time and to budget - often at global scale.

The role:

• Permanent, full time
• Competitive salary with uncapped bonus scheme
• To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
• Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
  
  

Requirements:

• Experience in a client-facing role with a digital marketing agency
• Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
• Strong written and verbal communication skills
• Case examples of successful pitching and / or upselling either individually or as a key part of a team
• Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
• Experience working with clients across a variety of sectors
• A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
• Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
  
  

Benefits:

• 33 days annual leave
• Birthday off
• Work abroad policy (up to 30 days per year)
• Competitive pension scheme (matched up to 7%)
• Bonus scheme
• Industry-leading Family Policies
• Hybrid, flexible working
• Life Assurance and private Bupa healthcare
• Regular team socials
• Free weekly breakfasts
  
  

We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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