Senior Account Manager

DNA Recruit; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Pension

Annual bonus

Salary reviews

Maternity and paternity leave

Training and progression

UK and international travel

Net Zero / sustainability focus

Job summary

DNA Recruit in London is seeking a Senior Account Manager to lead exhibitions & experiential projects, managing warm inbound opportunities and building existing client relationships across UK, Europe and internationally.

You will work with design and project teams to turn briefs into commercial proposals, negotiate deals, and drive growth through new business and repeat bookings. Hybrid work with 1–2 days in the Central London office, travel when required.

Responsibilities

• Manage warm inbound enquiries from initial conversation through to signed deal
• Develop and grow relationships with existing and lapsed clients
• Identify opportunities for repeat business and increased account value
• Build, present and pitch compelling exhibition and activation proposals
• Understand client briefs, challenge assumptions and help shape the right solution
• Brief designers and collaborate closely with the studio on creative concepts
• Understand project costings and maintain commercial awareness throughout the sales process
• Negotiate confidently and deliver a high-quality client experience
• Network within the exhibition industry and attend relevant events where required
• Work alongside the wider commercial, design and project management teams to support continued growth

Job description

Senior Account Manager - Exhibitions & Experiential

An established and growing exhibition design and build business is looking for a Senior Account Manager to join its commercial team in London.

Working with brands across the UK, Europe and internationally, the business takes exhibition stands and brand activations from initial concept through design, build, logistics and on-site delivery. With a strong inbound marketing engine, an established client base and ambitious plans for continued growth, this is a commercially focused role combining new business with long-term account development.

You'll take ownership of warm inbound opportunities alongside developing relationships across an existing and lapsed client portfolio. You'll work closely with the internal design and project management teams to turn briefs into creative, commercially viable proposals and ultimately signed projects.

Day to day, you will:

• Manage warm inbound enquiries from initial conversation through to signed deal
• Develop and grow relationships with existing and lapsed clients
• Identify opportunities for repeat business and increased account value
• Build, present and pitch compelling exhibition and activation proposals
• Understand client briefs, challenge assumptions and help shape the right solution
• Brief designers and collaborate closely with the studio on creative concepts
• Understand project costings and maintain commercial awareness throughout the sales process
• Negotiate confidently and deliver a high-quality client experience
• Network within the exhibition industry and attend relevant events where required
• Work alongside the wider commercial, design and project management teams to support continued growth

You’ll already have strong experience within the exhibitions industry, ideally within exhibition stands, design and build, or a closely related environment. You'll be comfortable combining relationship-led account management with a proactive commercial approach.

You’ll bring:

• Proven exhibition account management and sales experience
• A strong understanding of exhibition briefs, stand design and the design/build process
• Confidence pitching, presenting, influencing and negotiating with clients
• Strong relationship-building skills with the ability to convert opportunities into repeat business
• An eye for design and the ability to discuss both 2D briefs and 3D concepts
• Excellent organisation and the ability to manage multiple opportunities simultaneously
• Commercial awareness and confidence working with project costings
• Experience using CRM systems and Microsoft Office
• Strong written and verbal communication skills
• Flexibility to travel to exhibitions and industry events when required

What's on Offer

• £70,000+ OTE with uncapped earning potential
• Hybrid working with just 1-2 days per week in the Central London office
• Pension
• Annual bonus
• Yearly salary reviews
• Enhanced maternity and paternity leave
• Training and clear opportunities for progression
• UK and international travel
• Supportive, social team environment
• The opportunity to join a sustainability-focused business working towards Net Zero

This is a strong opportunity for an experienced exhibition professional who wants to take ownership of both new and existing business, work closely with a talented creative team and have plenty of scope to grow their earning potential and career.