Senior Account Manager

Jobtailor; Greater London; On-site; GBP 60,000 - 120,000; Full time

Job summary

Jobtailor in London seeks a Senior Account Lead to guide day-to-day client relationships across brand, social and community teams, translating briefs into paid, organic and influencer programs. You will work with strategy, creative and influencer teams to develop impactful social-first ideas and lead on performance reporting.

You will mentor junior staff, manage scopes and timelines, and ensure content is delivered accurately across formats and markets while maintaining strong client

Qualifications

• Significant experience in a social-first agency environment and already operating at SAM level.
• Strong understanding of social content planning, production workflows, usage rights, and channel nuances (Meta, TikTok, YouTube)
• Highly organised and detail-oriented, with a reputation for never missing a deadline or deliverable.

Responsibilities

• Act as the day-to-day client lead across brand, social, and community teams.
• Translate client briefs and business needs into actionable paid, organic and influencer social workstreams.
• Collaborate with strategy, creative and influencer teams on impactful, executable social-first ideas.
• Present work, performance and insights in meetings and formal calls.
• Identify and proactively resolve roadblocks, bottlenecks and issues.
• Monitor trends, competitor activity and platform updates.
• Oversee always-on content calendars, paid social activations, community-led campaigns and influencer partnerships.
• Lead content planning, timeline management, stakeholder reviews and approval workflows.
• Ensure content is delivered accurately, on time and to specification across formats, platforms and markets.
• Manage client feedback and amendments
• Coordinate with producers and creatives on deliverables, usage rights and deadlines
• Support performance reports and insights with the analytics team
• Mentor Account Executives and Account Managers
• Connect creative, influencer, paid media and strategy departments to ensure smooth delivery
• Manage scopes of work, timelines and budget trackers
• Flag scope creep and resourcing challenges
• Track time, reconcile budgets and ensure accurate forecasting
• Manage third-party partners and talent with commercial rigour

Skills

Social Media Strategy

Content Production Workflows

Timeline Management

Analytics Reporting

FMCG Brand Experience

Campaign Activation

Usage Rights Management

Performance Insights

Client Brief Translation

Scope Management

Tools

Meta

TikTok

YouTube

Job description

• Act as the day-to-day client lead across brand, social, and community teams
• Translate client briefs and business needs into actionable paid, organic and influencer social workstreams
• Collaborate with strategy, creative and influencer teams on impactful, executable social-first ideas
• Present work, performance and insights in meetings and formal calls
• Identify and proactively resolve roadblocks, bottlenecks and issues
• Monitor trends, competitor activity and platform updates
• Oversee always-on content calendars, paid social activations, community-led campaigns and influencer partnerships
• Lead content planning, timeline management, stakeholder reviews and approval workflows
• Ensure content is delivered accurately, on time and to specification across formats, platforms and markets
• Manage client feedback and amendments
• Coordinate with producers and creatives on deliverables, usage rights and deadlines
• Support performance reports and insights with the analytics team
• Mentor Account Executives and Account Managers
• Connect creative, influencer, paid media and strategy departments to ensure smooth delivery
• Manage scopes of work, timelines and budget trackers
• Flag scope creep and resourcing challenges
• Track time, reconcile budgets and ensure accurate forecasting
• Manage third-party partners and talent with commercial rigour

Requirements

• Significant experience in a social-first agency environment and already operating at SAM level
• Direct experience leading always-on social delivery across FMCG or lifestyle brands, ideally within the drinks/ sports/healthcare/beauty sectors (Desirable)
• Strong understanding of social content planning, production workflows, usage rights, and channel nuances (Meta, TikTok, YouTube, etc.)
• Highly organised and detail-oriented, with a reputation for never missing a deadline or deliverable
• Calm and confident under pressure, with strong instincts, great judgement and a clear point of view
• Outstanding client communication and relationship-building skills
• Confident managing scopes, timelines, approvals and budgets without constant oversight
• Typically built the bulk of experience agency-side, across multiple clients or brands

Core Competencies

Demonstrates expertise in leading social-first strategies and managing client relationships, with a strong focus on content planning, production workflows, and budget management across various platforms. Proven ability to mentor teams and deliver impactful social campaigns in fast-paced agency environments.

Highest-signal resume keywords

• Social Content Planning
• Client Relationship Management
• Budget Management
• Influencer Partnerships
• Performance Reporting

Hard Skills

• Social Media Strategy
• Content Production Workflows
• Timeline Management
• Analytics Reporting
• FMCG Brand Experience
• Campaign Activation
• Usage Rights Management
• Performance Insights
• Client Brief Translation
• Scope Management

Soft Skills

• Organizational Skills
• Attention to Detail
• Calm Under Pressure
• Judgment
• Communication Skills

Industry Keywords

• Social-First Agency
• Lifestyle Brands
• Drinks Sector
• Sports Sector
• Healthcare Sector
• Beauty Sector

Tools & Technologies

• Meta
• TikTok
• YouTube