Senior Account Manager

Craft; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

25 days holiday

Flexible summer hours

Healthcare

Pension

Employee enrichment programmes

Job summary

Craft in London is seeking a Senior Account Manager to lead relationships across a complex, matrixed global account with multiple brands. You will structure conversations, translate client needs into briefs that design can action, and own the commercial side—monthly revenue targets, forecasting, invoicing and accruals.

You'll mentor Account Managers to raise delivery and financial management standards. The role requires four to six years in client services at a brand, design or packaging agency,

Qualifications

• Four to six years in client services at a brand, design or packaging agency.
• Experience on a large, matrixed global account during periods of growth.
• Solutions-oriented and self-directed, able to navigate challenging scenarios.

Responsibilities

• Lead client relationships across a complex, matrixed global account with multiple brands.
• Structure conversations that move strategic work forward and translate needs into briefs for design to action.
• Own the commercial side: monthly revenue targets, forecasting, invoicing and accruals.
• Mentor Account Managers on project and financial management; partner with design and resource management to deploy talent.
• Ensure delivery quality at pace and set standards for the team.

Job description

This is a Senior Account Manager position on one of the largest retained global accounts at a mid-sized brand and experience agency.

The account is scaling fast - it delivered over £1M of work beyond its retainer this year, and the team has reached the point where volume outpaces the people supporting it. This hire exists to absorb that. You're joining at a growth point, not a steady state.

The Role

You'll lead client relationships across a complex, matrixed global account with multiple brands. You'll structure the conversations that move strategic work forward, translate client needs into briefs design can act on, and own the commercial side - monthly revenue targets, weekly targets cascaded to the Account Managers reporting to you, forecasting, invoicing and accruals.

You'll also set the standard. Mentoring Account Managers on project and financial management is a core part of the role, not an add-on. You'll partner with design and resource management to deploy talent across workstreams, and you'll be accountable for delivery quality at pace.

The Package

• Hybrid working, three days per week in studio
• 25 days holiday plus bank holidays with buy-more scheme
• Flexible summer hours
• Healthcare, pension and employee enrichment programmes

The Person

You've spent roughly four to six years in client services at a brand, design or packaging agency, and you've worked on a large, matrixed global account through a period of real growth, so you understand operationally what a fast-scaling client demands.

You're solutions-oriented and self-directed - someone who has navigated difficult scenarios and found a way through rather than waiting to be handed one. The account is in tobacco, so you'll need to be comfortable working on it.

A more diverse team is a more creative team.

It's our job to build teams of people, and we're proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.