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Senior Account Manager

Re-Leased

Greater London

On-site

GBP 40,000 - 80,000

Full time

20 days ago

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Job summary

An innovative firm is seeking a Senior Account Manager to drive revenue and enhance customer relationships. In this role, you'll support a dedicated portfolio of clients, focusing on upselling and long-term retention. You'll act as a trusted advisor, aligning product capabilities with customer goals, and advocating for enhancements based on feedback. This is an exciting opportunity to join a growing global business that values thought diversity and encourages new ideas, providing a chance to advance your career in a dynamic environment.

Qualifications

Proven experience as an Account Manager delivering client-focused solutions.
Solid experience with CRM software and strong analytical skills.

Responsibilities

Negotiate contract renewals and address churn risks through strategic planning.
Meet or exceed revenue targets by executing upsell and cross-sell opportunities.

Skills

Account Management

CRM Software

Analytical Problem-Solving

Communication Skills

Commercial Awareness

Tools

Salesforce

HubSpot

Outreach

Looker

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Direct message the job poster from Re-Leased

Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet.

Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.

Your Role

As the Senior Account Manager, you will be in a revenue-driving position, supporting a dedicated portfolio of our mid-market to large customer segment based in the region. This role is responsible for increasing Net Revenue Retention (NRR) through strategic upsell opportunities, cross-sell initiatives, and long-term customer retention. As a trusted advisor, the Senior Account Manager builds deep relationships with key stakeholders, aligning product capabilities with customer goals to drive adoption, satisfaction, and expansion. By guiding customers to expand their Re-Leased footprint, the Senior Account Manager helps unlock greater value and enhance business performance.

Your Responsibilities

Proactively negotiate contract renewals, identifying and addressing churn or downgrade risks early through strategic account planning.
Consistently meet or exceed revenue targets by identifying and executing upsell and cross-sell opportunities across additional products, features, and packages.
Act as an internal advocate for the Re-Leased product, helping cross-functional teams understand and articulate our value proposition.
Own and develop long-term relationships with key clients, driving customer satisfaction and retention by aligning our solutions with their evolving business objectives.
Lead insightful and value-driven Quarterly Business Reviews (QBRs) to demonstrate ROI, uncover growth opportunities, and reinforce partnership value.
Serve as the voice of the customer internally, advocating for product enhancements and sharing actionable feedback with Product and Development teams to influence roadmap priorities.
Proactively forecast potential retention risk enabling data-driven interventions and strategic planning.
Provide guidance and mentorship to Associate Account Managers, Account Managers, and Customer Success Managers to support professional development and elevate team performance.
Lead the evolution of AM best practices, contributing to process improvements, playbooks, and strategic initiatives.

Your Experience

Proven experience as an Account Manager or similar, delivering client-focused solutions to customer needs
Solid experience with CRM software (e.g. Salesforce, HubSpot or Outreach, Looker)
Strong analytical problem-solving and communication skills
Commercially astute
An understanding of the Re-Leased product and market within which we operate

Our culture is very important to us too, and we strongly believe in living out our core values:

People First: One team globally; our people and customers always come first.
Find a Way: Like a river, we find a way around all obstacles
Win or Learn: Our journey for improvement never ends; enjoy the ride!

Why Join Re-Leased?

This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful success story and the chance to become part of an award-winning team and grow your own career with us.

To express an interest please submit your details and tell us your story!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales, Business Development, and Customer Service
Industries
Software Development, Real Estate, and Technology, Information and Media

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