Senior Account Lead - Hybrid, Campaigns & Strategy

VodafoneThree; Newbury; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

VodafoneThree is seeking an Account Lead in a hybrid setup to manage day-to-day client relationships and lead significant campaigns across brands. The role sits within the Generation in-house agency, delivering strategically strong and creatively ambitious work with commercial impact.

The position requires proven experience in account management, leading integrated campaigns, and strong stakeholder management.

Qualifications

• Proven experience in account management within a creative, integrated or in-house agency environment.
• Proven experience independently leading significant integrated campaigns or complex projects from brief through to completion.
• Strong client relationship skills, with the confidence and credibility to work directly with senior brand and marketing stakeholders.
• Experience managing project scope, budgets, timelines and resource considerations across multiple workstreams.
• Strong understanding of the creative development process, with the ability to challenge briefs and translate business objectives into clear direction for creative teams.
• Strong commercial awareness, with an understanding of how client, delivery and resource decisions affect agency performance.
• Experience guiding and developing more junior members of an account management team.
• Able to manage competing priorities, navigate ambiguity and make sound decisions in a fast-paced, multi-brand agency environment.

Responsibilities

• Campaign Leadership: Leads the end-to-end delivery of significant integrated campaigns and projects across multiple channels, ensuring clear objectives, strong creative development and effective delivery from brief through to completion.
• Client Relationship Management: Builds trusted relationships with brand and marketing stakeholders, acting as a credible senior point of contact and developing a strong understanding of their business priorities, challenges and ambitions.
• Strategic Brief Ownership: Challenges and strengthens briefs before they enter the agency, ensuring objectives are clear, commercially grounded and capable of generating strong creative work. Translates client ambition into clear direction for the agency team.
• Client and Agency Advocacy: Acts as the connective tissue between client and agency, representing the needs of both sides and making sound judgements about priorities, expectations, quality and delivery.
• Scope and Resource Management: Manages client expectations and project scope across assigned work, identifying resource pressures and delivery risks early. Works with the Senior Account Director to make informed decisions that protect both the client relationship and agency capacity.
• Commercial Management: Maintains oversight of budgets, scopes and commercial performance across assigned work. Identifies potential risks and opportunities and ensures delivery decisions are made with a clear understanding of their commercial impact.
• Integrated Delivery: Works across creative, strategy, production, project management and other agency disciplines to ensure work is joined up, moving at pace and delivered to a high standard.
• Team Leadership and Development: Provides direction, coaching and constructive challenge to AMs and JAMs working across their accounts. Helps develop stronger client handling, commercial thinking and delivery skills within the wider account management team.
• Problem Solving: Takes ownership of complex client and delivery challenges, using sound judgement to resolve issues independently where possible and escalating higher impact decisions to the Senior Account Director when required.

Skills

Account management

Integrated campaigns

Client relationships

Project budgeting

Creative process

Commercial awareness

Team leadership

Decision making

Job description

VodafoneThree is seeking an Account Lead in a hybrid setup to manage day-to-day client relationships and lead significant campaigns across brands. The role sits within the Generation in-house agency, delivering strategically strong and creatively ambitious work with commercial impact.

The position requires proven experience in account management, leading integrated campaigns, and strong stakeholder management.