Senior Account Handler - Commercial & Schemes

Howden; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Howden in Milton Keynes is seeking a Senior Account Handler to join the Commercial team. You will manage new business, handle renewals, mid-term adjustments, and provide professional advice to corporate clients from our Milton Keynes office.

You will work in a large team of 25, collaborate across branches, leverage Acturis, and drive client retention with accurate documentation, timely renewals, and proactive cross-selling.

Qualifications

• Experience in commercial insurance and handling client queries.
• Knowledge of Acturis and general insurance classes.
• Compliance with GDPR and ethics guidelines.

Responsibilities

• Assist in client retention targets with excellent service.
• Renewal negotiation and terms presentation to clients.
• Process mid-term adjustments and issue revised documents.
• Ensure premium collection aligns with contract terms.
• Cross-sell products across divisions.

Skills

Client service

Negotiation

Communication skills

Attention to detail

Time management

Education

GCSE Maths and English

A level

DIP

Tools

Acturis

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do – it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from emerging ventures to large corporates, meticulously crafting bespoke solutions where required to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a dedicated Senior Account Handler to join our Commercial team in Milton Keynes. This outstanding opportunity involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients.

You will be joining a large team of 25 who are split into smaller teams who love to collaborate, support one another, and celebrate each other's success.

Please note this is a full-time, permanent opportunity. You will be based in our Milton Keynes office 3 days a week.

Overview

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Undertake market exercise to establish the most competitive terms available.
• Acquire renewal terms and either deliver or assist in presenting to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
• Must have minimum of 5 years commercial insurance experience.
• Acturis knowledge.

Skills

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.
• Knowledge and experience of Acturis (Desirable).

Qualifications

• GCSE Maths and English (or equivalent).
• A level (desirable).
• DIP (desirable).

What do we offer in return?

A Career That You Define. At Howden, We Value Diversity – There Is No One Howden Type. Instead, We're Looking For Individuals Who Share The Same Values As Us.

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent