Senior Account Handler

Howden, the new name for Aston Lark; West Midlands; On-site; GBP 42,000 - 62,000; Full time

Job summary

Howden, a global insurance group, seeks a Senior Account Handler to join the Commercial team in Birmingham. The role focuses on managing new business, renewals, mid-term adjustments, and providing professional advice to corporate clients. You will join a large team that collaborates across divisions and supports one another.

This is a full-time, permanent position based in our Birmingham office 3 days a week, with opportunities to cross-sell and contribute to client success.

Qualifications

• Minimum 5 years commercial insurance experience.
• Proficient in Acturis and general insurance products.
• Knowledge of GDPR and Code of Ethics.

Responsibilities

• Assist in achieving client retention targets by delivering excellent service.
• Liaise with Client Director/Account Executive to set renewal strategy and attend client meetings.
• Acquire renewal terms and present to client or assist in presentation.
• Ensure premiums are collected prior to cover commencement and in line with procedures.
• Handle client queries professionally and maintain accurate records in the system.
• Actively cross-sell products from other divisions and support other branches.

Skills

Client relationship management

Negotiation skills

Communication skills

Attention to detail

Prioritisation

Commercial insurance knowledge

Acturis knowledge

Education

GCSE Maths & English

Tools

Acturis

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from emerging ventures to large corporates, meticulously crafting bespoke solutions where required to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a dedicated Senior Account Handler to join our Commercial team in Birmingham. This outstanding opportunity involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients. You will be joining a large team who are split into smaller teams who love to collaborate, support one another, and celebrate each other's success.

Please note this is a full-time, permanent opportunity. You will be based in our Birmingham office 3 days a week.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Undertake market exercise to establish the most competitive terms available.
• Acquire renewal terms and either deliver or assist in presenting to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
• Must have minimum of 5 years commercial insurance experience.
• Acturis knowledge.

Skills:

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.
• Knowledge and experience of Acturis (Desirable).

Qualifications:

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.