Senior Account Handler

everywhen; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a growing company as a Senior Account Handler, where you'll leverage your insurance expertise to build strong client relationships. This role requires a proactive individual who can manage a diverse client book, ensuring compliance and exceptional service. Enjoy a supportive work environment with ample opportunities for professional development.

Benefits

26 days holiday plus bank holidays

Professional development opportunities

Pension scheme

24-hour wellbeing support

Paid volunteering day

Qualifications

• 3-5 years commercial broking experience.
• Familiarity with Acturis is a plus.
• Experience in client relationship management.

Responsibilities

• Manage client requirements and provide comprehensive insurance service.
• Ensure compliance with FCA regulations.
• Achieve high customer service standards.

Skills

Relationship management

Insurance knowledge

Analytical skills

Proactivity

Education

Relevant insurance qualifications

Job description

Join to apply for the Senior Account Handler role at everywhen

15 hours ago Be among the first 25 applicants

Join to apply for the Senior Account Handler role at everywhen

Are you someone who thrives in the Insurance Industry? We are on the hunt for a talented Senior Insurance Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on…

So, what does the role of a Senior Account Handler here involve?

This role will be made for you if you love fostering relationships and offering a comprehensive service to clients to find the right Insurance products to fit their needs.

Our Senior Account Handlers are excellent at quoting and placing cover when instructed, inviting and binding renewals, dealing with mid-term adjustments and broking client requirements within the insurance market.

You will work with Account Executives as part of a team and manage client requirements within the scope of a busy client book that spans all business sectors.

What You Will Do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

• Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work in relation to:
• New business
• Renewals
• Mid Term Adjustments
• Queries
• Ensure all business activity fully complies with FCA regulation and company compliance.
• Handle any complaints in accordance with company procedures and regulatory requirements.
• Conduct learning, training and assessment exercises applicable to you and identify further areas for own development as required.
• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
• Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance.
• Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.
  

What experience does our Senior Account Handler need?

We are looking for 3 – 5 years commercial broking experience and it would be a bonus if you have experience using Acturis and any relevant qualifications, although we offer plenty of opportunity to gain these once you join us.

The rest is all about you as a person;

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, analytical, use your initiative and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
• An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
• You will be a role model for other team members in both technical and behavioural skills
  
  

Benefits

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for you and your families physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group
  
  

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Insurance

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