Senior Account Handler

NJR Recruitment; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Salary £35,000 - £45,000 + benefits

Job summary

NJR Recruitment is seeking a Senior Account Handler for their central Manchester hub. The role focuses on managing new business, renewals and mid-term adjustments with a client-first approach in healthcare and hospitality sectors.

The position offers hybrid work (3 days in the office, 2 days from home) and a clear path for progression within a growing insurance brokerage.

Qualifications

• Cert CII qualification or Working towards it.
• Healthcare or hospitality experience advantageous but not essential.
• Excellent written and verbal communication with a customer-first approach.
• Strong organisational skills, able to manage multiple accounts and deadlines.
• Proven ability to analyse risks, premiums and negotiate tailored terms.

Responsibilities

• Managing new business, renewals and mid-term adjustments with accuracy.
• Analysing risks, premiums and policy wording to ensure appropriate cover.
• Negotiating terms with insurers and offering proactive solutions.
• Building and maintaining long-term client relationships with clear communication.
• Supporting clients through claims and ensuring their interests are protected.
• Collaborating with colleagues, brokers and underwriters to achieve results.
• Maintaining FCA compliance and internal procedures.

Skills

Cert CII

Insurance knowledge

Communication skills

Organisation

Negotiation

Team player

Education

Cert CII in progress

Tools

Acturis

MS Office

Job description

A specialist insurance broker, operating within the Healthcare and Hospitality sectors, is seeking an experienced Senior Account Handler to join their growing team.

With ambitious plans in the next five years, this is an excellent opportunity to be part of a dynamic and forward-thinking business. The majority of leads are generated through trusted referral channels, resulting in an impressive 85%+ conversion rate from quote to sale.

This is a full-time role based out of their brand new central Manchester office location, with a hybrid working pattern of 3 days in the office and 2 days from home.

Responsibilities of the Senior Account Handler:

• -Managing new business, renewals, and mid-term adjustments with accuracy and attention to detail.
• -Analysing risks, premiums, and policy wording to ensure clients receive appropriate cover.
• Negotiating competitive terms with insurers and providing proactive solutions when standard cover does not apply.
• -Building and maintaining long-term client relationships, delivering clear and professional communication.
• -Supporting clients through claims processes and ensuring their interests are fully protected.
• -Working collaboratively with colleagues, brokers, and underwriters to achieve results.
• -Maintaining compliance with FCA regulations and internal procedures.

Experience we are looking for:

• -Strong technical knowledge of insurance, ideally Cert CII qualified or working towards this.
• -Commercial awareness, with healthcare or hospitality sector experience advantageous but certainly not essential
• -Excellent communication skills, both written and verbal, with a customer-first approach.
• -Proven organisational skills, able to manage multiple accounts and deadlines effectively.
• -Problem-solving ability with confidence to negotiate and find tailored solutions.
• -IT proficiency, including Acturis and MS Office (Excel/Word).
• -Professional, ethical, and resilient, with a team-oriented mindset.

Benefits of the Senior Account Handler role:

• -Salary £35,000 - £45,000 plus benefits.
• -Hybrid working (3 days in their Spinningfields office, 2 days from home).
• -Chance to join a growing and ambitious business with clear progression opportunities.

NJR16962