Senior Account Handler

HIBL; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

HIBL in Bristol is seeking a Senior Account Handler within the Health & Care Team. The candidate will be responsible for monitoring new business activities, ensuring effective planning and documentation for clients, and providing proactive support while working closely with the Account Executive.

This role is perfect for someone with a customer-focused approach who can manage tight deadlines. The ideal applicant should have experience in Health & Care insurance and a willingness to mentor junior staff. The company offers a supportive environment that values diversity and innovation.

Qualifications

• Experience in Health & Care insurance is preferred.
• Ability to work independently and flexibly to meet tight deadlines.
• Willingness to learn and teach junior members of the team.

Responsibilities

• Monitor renewals and new business activity for effective planning.
• Supervise documentation production to meet client needs.
• Respond to market queries with high-quality documentation.
• Organise work activities to achieve personal and team objectives.
• Work closely with the Account Executive for seamless client support.
• Maintain client files and coordinate with support technicians.

Skills

Customer-focused approach

Analytical skills

Relationship building

Flexibility in meeting deadlines

Education

ACII status (desirable)

LLMIT (Lloyd’s and London Market Introductory Test) (desirable)

Job description

The Role

We are looking for a Senior Account Handler within our Health & Care Team. This person will support their team to deliver a comprehensive service in the administration of new business, renewal and mid‑term changes – all to ensure our customers’ needs are best met through suitable cover and pricing.

What You’ll Do

• Regularly monitor renewals and new business activity to aid effective planning and resourcing.
• Supervise the prompt and accurate production of documentation to best meet clients’ needs.
• Respond to market and third‑party queries, proposing and producing high‑quality market documentation that meets our team’s needs.
• Organise your own work activities to ensure both your personal and team objectives are achieved.
• Work closely alongside the Account Executive to manage and service the book throughout the year, ensuring seamless coordination, timely follow‑up, and proactive support across all client and project needs.
• Maintain appropriate client files and credit control, liaising with support technicians and the IBA as and when required.

Who We’re Looking For

• Experience in Health & Care insurance (preferred).
• Customer‑focused approach with the ability to work independently and flexibly to meet tight deadlines.
• Analytical yet approachable, capable of building sustainable relationships with team members and clients.
• Willingness to learn and teach junior members of the team.
• Attainment of ACII status desirable (but not required).
• Attainment of LLMIT (Lloyd’s and London Market Introductory Test) desirable where relevant.

What We Offer in Return

A career that you define, with opportunities for growth and development in a supportive environment. We value diversity, encourage innovation, and are committed to making a positive difference at work and beyond.

Reasonable Adjustments

We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. Adjustments may include software, IT, office setups, flexible hours, or hybrid working arrangements, where feasible.