Commercial Account Handler

Brown & Brown UK; Lutterworth; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holiday

Pension

Career development

Job summary

Brown & Brown UK in Lutterworth is seeking an experienced Commercial Account Handler to service small to medium client accounts within the renewals lifecycle and support cross-class commercial insurance knowledge.

You will handle renewals, mid-term adjustments, and quotations while collaborating with account executives on larger cases and maintaining strong relationships with clients and insurers to maximise retention. A good understanding of customer service and market awareness is essential.

Qualifications

• Experience as an Account Handler in commercial insurance.
• Strong customer service and negotiation skills.
• Knowledge of commercial insurance markets and wordings (Property, Liability, PI, D&O, Cyber).

Responsibilities

• Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products.
• Working closely with the account executives on larger cases.
• Building strong relationships with clients and insurers to maximise retention levels.
• Ensuring documentation and systems are accurate.
• Working in a compliant and timely manner on all cases.
• Liaising with internal and external stakeholders.

Skills

Customer service

Negotiation

Broking

Market awareness

Tools

Acturis

Job description

We are currently looking for a Commercial Account Handler to join the professional and expanding team at the Lutterworth office.

The position will require servicing of small to medium client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation.

Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.

This is a good long term opportunity that will suit an experienced Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities.

Day to day:

• Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products
• Working closely with the account executives on larger cases
• Building strong relationships with clients and insurers to maximise retention levels.
• Ensuring documentation and systems are accurate
• Working in a compliant and timely manner on all cases.
• Liaising with both internal and external stakeholders.

What’s on offer:

• Negotiable starting salary with the standard benefits package (Holiday, Pension etc.) and a culture built around developing staff.
• Strong team environment within a business that are growing year on year and some excellent career prospects.
• Full support for professional qualifications.

Your experience:

• Knowledge of commercial insurance broking with exposure to insurance products such as Property, Liability, PI, D & O, Cyber and packaged solutions.
• Confident in handling new business enquiries, renewals and midterm adjustments for various insurance policies
• Strong understanding of commercial insurance markets, products, wordings and options
• Acturis insurance broking software knowledge is an advantage

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.