Senior Account Executive

Genesys; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

Genesys UK is seeking an Enterprise Account Executive to drive growth across large-scale enterprise customers, selling SaaS and cloud solutions with MEDDPICC discipline. You will own the full sales cycle—from prospecting to close—engaging C-level stakeholders and building trusted partnerships.

You will operate in a collaborative, coaching-led environment with leadership support and a strong emphasis on delivering measurable ROI and AI-powered customer experience transformations.

Qualifications

• Proven track record selling enterprise SaaS or Cloud/Digital solutions.
• 7+ years managing and closing complex sales cycles.
• Experience with MEDDPICC methodology.
• Strong business acumen, communication, negotiation, and stakeholder engagement skills.
• Evidence of consistent overachievement.

Responsibilities

• Accelerate Pipeline & Growth: Identify, create, and expand new business opportunities across enterprise accounts.
• Engage & Inspire Clients: Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities.
• Execute the Genesys Way of Selling: Lead complex SaaS deals with discipline and precision using MEDDPICC.
• Become a Trusted Advisor: Influence C-level decision-making with market insights and thought leadership.
• Win Together: Collaborate with SDRs, solution consultants, marketing, and customer success teams.

Skills

Enterprise SaaS sales

MEDDPICC

Stakeholder engagement

Negotiation

Communication

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Unlock the Future of Customer Experience with AI: Join Genesys as an Enterprise Account Executive (UK)

Do you want to be part of a global, market-shaping company that is transforming how organisations engage with their customers through AI, digital innovation, and experience orchestration?

Do you thrive in complex sales environments, love winning new logos with cutting-edge technology?

Are you energised by sales strategies for a changing market, continuous learning, and being part of a high-performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so we'd love to meet you.

At Genesys, we empower organisations to create personalised, predictive, AI-driven experiences—at scale. As a result, we are widely recognised as the leader in the customer experience (CX) and contact centre space.

We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping customers unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy and drive, and together we’ll redefine what exceptional experience looks like.

Role Overview

As an Enterprise Account Executive, you will be a key driver of growth, helping UK enterprise organisations modernise their customer and employee experiences using Genesys’ AI-powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry-leading Experience Orchestration platform.

You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

Key Responsibilities

Accelerate Pipeline & Growth

• Identify, create, and expand new business opportunities across enterprise accounts
• Engage executives with a compelling AI-driven transformation vision

Engage & Inspire Clients

• Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities
• Create value-led proposals that showcase measurable business outcomes

Execute the Genesys Way of Selling

• Lead complex SaaS deals with discipline and precision using MEDDPICC
• Run world-class discovery, build champions, and navigate multi-stakeholder environments

Become a Trusted Advisor

• Influence C-level decision-making with market insights and thought leadership
• Help customers understand how AI can optimise operations, elevate experiences, and drive ROI

Win Together

• Collaborate with SDRs, solution consultants, marketing, and customer success teams
• Represent and embody One Genesys values in every interaction

Minimum Requirements

• Proven track record selling enterprise SaaS or Cloud/Digital solutions
• 7+ years managing and closing complex sales cycles
• Experience with MEDDPICC methodology
• Strong business acumen, communication, negotiation, and stakeholder engagement skills
• Evidence of consistent overachievement

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
• After interviews are complete, our team will follow up with the final steps

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.