Senior Account Executive

Harrods Careers; Cheltenham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A luxury department store in Cheltenham seeks a Senior Account Executive to manage B2B relationships and maintain high service standards. You'll be responsible for driving sales growth and nurturing corporate partnerships while embodying brand values. The ideal candidate has extensive experience in sales and account management, with excellent communication skills. This role offers a hybrid working environment, three days in the office minimum. Join us to contribute to a prestigious brand that prioritizes exceptional client experiences.

Qualifications

• Proven experience in B2B sales, account management, and relationship development.
• Strong communication, negotiation, and influencing skills at a senior client level.

Responsibilities

• Act as the primary point of contact for key corporate clients, building partnerships.
• Manage the full B2B sales cycle from opportunity identification to negotiation and close.
• Develop strategic account plans to drive revenue growth and client retention.

Skills

B2B sales experience

Account management

Strong communication skills

Negotiation skills

Influencing skills

Education

Relevant qualifications in customer service, B2B sales, KYC/AML compliance

Job description

Senior Account Executive

We are looking for a Senior Account Executive to drive exceptional B2B relationships while delivering a personalised, high touch service that reflects the prestige and excellence of the Harrods brand.

About the Role

This is a senior, client facing position within Corporate Service, responsible for nurturing long term corporate relationships while identifying new commercial opportunities. Acting as a brand ambassador, you will manage complex accounts, lead high value sales conversations and foster strong internal partnerships to ensure every client experience is seamless, profitable and unmistakably Harrods.

Key responsibilities include:

• Acting as the primary point of contact for key corporate clients, building trusted, long term partnerships
• Managing the full B2B sales cycle from opportunity identification through to negotiation and close
• Developing and executing strategic account plans to drive revenue growth and client retention
• Coordinating cross functional projects with internal teams and brands to deliver against client objectives
• Analysing performance, monitoring market trends and reporting insights to senior stakeholders

Hybrid Working Policy

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a confident and commercially minded relationship builder who thrives in a luxury B2B environment. You will bring a strategic approach to account management, balancing revenue growth with exceptional client service and brand integrity. Comfortable managing complex stakeholder relationships, you will take ownership of your accounts while acting as a mentor and positive role model within the team. With a keen eye for detail and a passion for delivering excellence, you will consistently look for opportunities to elevate both the client experience and commercial results.

You must have:

• Proven experience in B2B sales, account management and relationship development
• Strong communication, negotiation and influencing skills at a senior client level
• Relevant qualifications in customer service, B2B sales and KYC/AML compliance

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent

Department: Corporate Gifts (Tracy Finn)