Senior Account Director, Digital Transformation & CX

TPXimpact Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

manifesto is seeking an Account Director to partner with the Business Director, managing a portfolio of senior client relationships and guiding strategy across digital transformation and customer experience. This role sits in the Client Services lane, collaborating with Delivery to ensure value, growth and high-quality execution.

You will own CSAT strategy, lead strategic reviews and roadmap sessions, shape programmes and opportunities, and work with Delivery, SME and growth teams to drive

Qualifications

• Proven agency experience at Account Director or Senior Account Manager level.
• Strong ability to communicate, present and influence stakeholders at all levels.
• Confident financial planning and reporting.
• Ability to handle challenging situations with tact and diplomacy.
• Proven multitasking with attention to detail.
• Proactive in identifying opportunities, issues and risks.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• Experience in public speaking and networking events.
• Active in building and maintaining networks.

Responsibilities

• Be a trusted advisor to senior stakeholders and extend the network beyond immediate contacts.
• Lead Strategic Business Reviews and roadmap sessions to add strategic value.
• Lead pricing conversations and shape commercial models; manage proposals and SoWs.
• Own revenue targets, pipeline, forecasting and CRM data accuracy across the portfolio.
• Own CSAT strategy and ensure client feedback drives action.
• Coach and support colleagues and line manage team members where applicable.
• Represent Client Services as a senior voice, contribute to playbooks and continuous improvement.
• Ensure high-quality client relationships and proactive issue resolution.

Skills

Agency experience

Stakeholder management

Financial planning

Diplomacy

Multitasking

Proactiveness

Negotiation

Communication skills

Public speaking

Networking

Tools

CRM systems

Analytics tools

Contract & SOW tools

Presentation tools

Financial reporting tools

Job description

manifesto is seeking an Account Director to partner with the Business Director, managing a portfolio of senior client relationships and guiding strategy across digital transformation and customer experience. This role sits in the Client Services lane, collaborating with Delivery to ensure value, growth and high-quality execution.

You will own CSAT strategy, lead strategic reviews and roadmap sessions, shape programmes and opportunities, and work with Delivery, SME and growth teams to drive