Senior Account Director

Lion Digital; United Kingdom; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

WFH opportunity

Networking opportunities

Collaborative culture

Hands-on learning

Job summary

Lion Digital in the United Kingdom is seeking a Senior Account Director to lead digital account strategy and drive client success. The role focuses on strengthening relationships and delivering measurable outcomes for key clients.

You will manage client expectations, create strategic plans and budgets, oversee deliverables, and coordinate cross-functional teams to execute campaigns that meet goals. A proactive communicator with a strong service mindset will thrive here.

Qualifications

• 10+ years of digital marketing experience.
• Strong customer service orientation.
• Experience with project management and delivering client solutions.

Responsibilities

• Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables.
• Communicating with customers on an ongoing basis to provide support.
• Communicating with clients to share progress reports.

Skills

Digital marketing

Client relations

Project management

Cross-functional teams

Communication

Strategic thinking

Job description

Senior Account Director

We are looking for an experienced and self-driven Digital Account Manager to join our agency team. As a Digital Account Director, your main duty will be to develop and manage client relations, handle escalations, upgrade opportunities and ensure optimal performance and experience.

Responsibilities

• Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
• Communicating with customers on an ongoing base to provide support
• Communicating with clients to share progress reports.
• Develop best-in-class digital marketing solutions for clients based on their goals and objectives
• Driving and delivering flawless client service by maintaining exceptional relationships with key decision makers
• Set up a list of KPIs to track for each client

Requirements

• We’re looking for a self-motivated, high integrity individual who has an interest in digital marketing and the desire to help businesses succeed.
• 10+ years of digital marketing experience (working with cross-functional teams is a plus)
• A solid understanding of the dynamic digital marketing industry
• An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering and positive attitude.
• Very strong customer service orientation
• Project management experience preferred
• Team player

Benefits

• Competitive market salary
• Work with eCommerce market leaders in their industry
• WFH opportunity
• Grow and extend your professional network continuously
• A fun team environment with the great collaborative culture
• Learning environment with a hands-on approach