Senior Account Director

Welocity; London Borough of Hackney; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

NowVertical is seeking a Senior Account Director to lead retention, growth and value across a portfolio of enterprise clients across North America and Europe, with a London-based hybrid working arrangement.

You will build executive relationships, design strategic account plans, and collaborate with Delivery, Solutions and Consulting teams to drive recurring revenue through renewals and expansion. The role emphasizes growth within existing accounts and strategic client partnerships.

Qualifications

• 10+ years of experience in strategic account management or enterprise sales
• Proven track record growing revenue from existing enterprise clients
• Strong ability to manage executive relationships and multi-team coordination

Responsibilities

• Own a portfolio of strategic enterprise accounts across NA and EMEA
• Develop detailed account plans with stakeholders, priorities, risks and growth
• Maintain understanding of client business objectives and evolving requirements
• Identify upsell and cross-sell opportunities and drive renewals and expansion

Skills

Strategic account management

Enterprise sales

Client development

Commercial leadership

Job description

Location: London, UK (Hybrid)
Employment Type: Permanent, Full-time
Experience: 10+ years
Salary: Competitive, with performance-related incentives

The Opportunity

Welocity is recruiting on behalf of its client, NowVertical, for an experienced Senior Account Director to drive the retention, development and commercial growth of its strategic enterprise accounts across North America and EMEA.

This is an opportunity for a commercially astute account leader who excels at building senior client relationships, identifying growth opportunities and turning successful delivery into long-term commercial value.

You will take ownership of an established portfolio of enterprise accounts, working closely with executive stakeholders and internal Delivery, Solutions and Consulting teams to strengthen client partnerships, protect existing revenue and identify opportunities for expansion.

The role is focused on growing existing relationships rather than purely acquiring new clients. You will be expected to understand each account's business priorities, identify untapped opportunities and build a clear strategy for sustainable revenue growth.

About NowVertical

NowVertical is a global, publicly listed data and AI business headquartered in Toronto, Canada, with operations across North America, EMEA and LATAM.

The company helps organisations turn data into actionable insights and business value through AI, data analytics and technology solutions, supporting better decision-making, operational efficiency and strategic growth.

Find out more: https://www.nowvertical.com/

Key Responsibilities

Strategic Account Management

• Take ownership of a portfolio of strategic enterprise accounts, driving client retention, renewals and long-term relationship development.
• Develop detailed account plans covering key stakeholders, commercial performance, client priorities, risks and growth opportunities.
• Maintain a strong understanding of each client's business objectives and evolving requirements.
• Proactively address account risks and ensure clients continue to recognise value in the services delivered.

Commercial Growth and Expansion

• Identify and convert upselling and cross-selling opportunities across existing accounts.
• Uncover opportunities for new use cases, service offerings, business units and geographical expansion.
• Turn insights from ongoing client engagements and delivery performance into qualified commercial opportunities.
• Drive towards an approximately 20% year-on-year revenue uplift across the existing account base.
• Take ownership of expansion pipeline development, commercial progression and account growth targets.

Executive Relationship Management

• Build trusted relationships with C-suite executives, senior sponsors and key decision-makers.
• Act as a senior commercial contact for strategic clients, strengthening engagement at executive level.
• Understand client priorities, challenges and future investment plans to identify opportunities for deeper collaboration.
• Position NowVertical as a strategic partner focused on delivering measurable business outcomes.

Cross-Functional Collaboration

• Work closely with Delivery teams to identify opportunities arising from ongoing projects and successful client outcomes.
• Partner with Solutions and Consulting teams to develop commercially viable proposals aligned with client needs.
• Coordinate internal stakeholders to progress opportunities and maintain a consistent client experience.
• Translate delivery success into further opportunities for account development and revenue growth.

Account Planning and Forecasting

• Maintain structured account plans, opportunity tracking and accurate revenue forecasts.
• Monitor account performance against retention, growth and expansion objectives.
• Provide clear, timely and transparent reporting on pipeline, risks and commercial progress.
• Use account intelligence and performance data to prioritise opportunities and inform strategic decisions.

What We're Looking For

• 10+ years' experience in strategic account management, enterprise sales, client development or a similar commercial leadership role.
• A demonstrable track record of growing existing enterprise accounts through retention, renewals, upselling and cross-selling.
• Evidence of generating expansion revenue from an established client portfolio.
• Experience within data, analytics, AI, technology or digital transformation environments.
• Strong C-suite relationship management skills and the ability to navigate complex enterprise organisations.
• An established network of senior enterprise contacts across the UK and Europe and/or North America.
• Experience working collaboratively with delivery, solutions, consulting and operational teams.
• Strong commercial judgement, including account planning, pipeline management, forecasting and margin awareness.
• A proactive, accountable approach to achieving revenue targets and managing client relationships.

What Success Looks Like

• Strong retention and renewal performance across the assigned portfolio.
• Consistent growth in existing accounts through upselling and cross-selling.
• A healthy, well-qualified expansion pipeline and reliable revenue forecasts.
• Strong executive engagement and long-term strategic client relationships.
• Measurable year-on-year revenue growth from the existing client base.

Why Consider This Opportunity?

• Lead the development of strategic enterprise relationships within a growing data and AI business.
• Take direct ownership of account growth and measurable commercial outcomes.
• Work with senior executives and multidisciplinary teams across international markets.
• Shape account strategy and uncover new opportunities within established enterprise clients.

Welocity is managing recruitment for this position on behalf of NowVertical. The successful candidate will be employed by NowVertical, subject to the agreed employment arrangements.